search engine
A _____ is an information system that enables users toretrieve data from the Web by using keywords.
business to consumer
Online auction sites that involve business transactions between users of products and services are categorized as_____ e-commerce
An intranet is a network within an organization thatuses Internet protocols and technologies (for example, TCP/IP, which includes File Transfer Protocol [FTP],SMTP, and others) for collecting, storing, anddisseminating useful information that supportsbusiness activities, such as sales, customer service,human resources, and marketing.
What is an intranet?
Extranets improve coordination between business partners, such as suppliers, distributors, and customers.Critical information can be made available quicklyso decisions can be made without delays.
For example, a manufacturer can coordinate production by checking the inventory status.
How does an extranet improve coordination among business partners?
uniform resource locator (URL)
A(n) _____ is the address of a document or site on theInternet.
Web browsers
Microsoft Internet Explorer (IE), Mozilla Firefox, Google Chrome, Apple Safari, and Opera are examples of_____.
The growing trend toward global customers andproducts means globalization has also become animportant factor in purchasing and the supply chain.Worldwide purchasing gives suppliers the incentive toconsider foreign competition as well as domesticcompetition.
Furthermore, large global organizationscan reduce costs in purchasing, manufacturing, anddistribution because they have access to cheaperlabor and can sell products and services locally as well as internationally
How has globalization become an important factor inpurchasing and the supply chain?
Improving customer service
Which of the following is an advantage of e-commerce?
The main difference between a company's Web site and its intranet is that the company Web site is usuallypublic? an intranet is for internal use by employees.However, many companies also allow trusted business partners to access their intranets, usually with apassword or another authentication method to protect confidential information.
What is the main difference between a company's Web site and its intranet?
search engines
Google, Bing, and Ask.com are examples of _____.
sell directly to consumers
Companies exclusively using business-to-consumer(B2C) applications _____.
Business-to-consumer (B2C) companies—such asAmazon, Barnesandnoble.
com, and Onsale.com—sell directly to consumers. Amazon and itsbusiness partners sell a wide array of products andservices, including books, DVDs, prescription drugs,clothing, and household products. Amazon is anexample of a pure-play company, which means that itrelies exclusively on the Web to distribute its products.
In recent years, companies that used to have onlyphysical stores—called brick-and-mortar companies—have entered the virtual marketplace by establishingcomprehensive Web sites and virtual storefronts.Walmart, the Gap, and Staples are examples of this.These companies supplement traditional commercewith ecommerce. Some experts believe that thesecompanies could be more successful than pure-playcompanies because of the advantages a physical space can offer, such as customers being able to visit a storeto see merchandise and make returns.
Describe business-to-consumer (B2C) e-commerce.Provide examples of companies that are involved in thistype of e-commerce and explain the difference between pure-play companies and brick-and-mortarcompanies with an online sales presence.
A well-designed intranet can make the following typesof information, among others, available to the entireorganization in a timely manner to improve an organization's efficiency and effectiveness:Human resources management 401K plans,upcoming events, company's mission statementand policies, job postings, medical benefits,orientation materials, online training sessions andmaterials, meeting minutes, vacation time, etc.Sales and marketing—Call tracking, informationon competitors, customer information, order trackingand placement, product information, etc.Production and operations—Equipment inventory,facilities management, industry news, product catalog, project information, etc.
Accounting and finance—Budget planning, expense reports, etc.
What are the different types of information that can be made available on an intranet to improve anorganization's efficiency and effectiveness?
blog
A _____ is a journal or newsletter that is updatedfrequently and intended for the general public.
business to business
Companies using _____ ecommerce applications forpurchase orders, invoices, and other operations reportmillions of dollars in savings by increasing transactionspeed, reducing errors, and eliminating manual tasks.
hypermedia
The Web organizes information by using _____,meaning documents that include embedded referenceto audio, text, images, video, or other documents.
It facilitates communication between headquartersand subsidiaries in other countries.
Which of the following statements is true of a globalinformation system (GIS)?
Companies use business-to-business (B2B) applications for purchase orders, invoices, inventorystatus, shipping logistics, business contracts, and otheroperations.
These companies report millions of dollarsin savings by increasing transaction speed,reducing errors, and eliminating manual tasks.
How do companies use business-to-business (B2B)applications?
Voice over Internet Protocol (VoIP)
________ is the protocol used for Internet telephony.
Organizational e-commerce activities can includeexchange of goods, services, or information amongemployees. Other examples include conductingtraining programs and offering human resourceservices. Some of these activities, although notspecifically selling and buying, are consideredsupporting activities in Porter's value chain.
Forexample, a human resources department supportsthe personnel involved in producing and distributing acompany's products.
Provide examples of organizational e-commerceactivities that take place inside an organization.
Web applications can be used with minimum costs
The Internet is playing an important role in helpingorganizations reduce expenses, because _____.
Web sites
E-commerce fulfills the product information activityusing _____.
extranet
A(n) _________ is a secure network that uses the Internet and Web technologies to connect intranets of businesspartners so communication between organizations ispossible.
Internet
E-commerce is buying and selling goods and servicesover the _________.
global information system (GIS)
A _________ is an information system for managingglobal operations, supporting an internationalcompany's decision making processes, and dealingwith complex variables in global operations and decision making
