MIS 3

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Expertise and experience of organizational members that has not been formally documented best describes

Which of the following is a type of intelligent technique?

Hardware and software that attempts to emulate the processing patterns of the biological brain best describes

Genetic algorithms

Expert systems are typically used in business in discrete, highly structured decision-making situations.

In order, which are the value-adding steps in the knowledge business value chain?

What is meant by the statement "knowledge is sticky"?

Fuzzy logic is a type of

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Which of the following techniques is used for knowledge discovery?

Which of the following statements is not an accurate description of the importance of knowledge to a firm?

Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

The flow of events or transactions captured by an organization's system describes

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of

________ often are designed and optimized for the specific tasks to be performed.

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called

Virtually all expert systems deal with problems of

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

VRML requires the use of a powerful server as well as large amounts of bandwidth.

Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.

Case-based reasoning is not well-suited for diagnostic systems in medicine.

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

Expert systems are the primary tools used for knowledge discovery.

Apple's Siri application is an example of

3D printing today is used to create small objects such as hip replacements.

CAD is a type of intelligent technique.

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.

Which of the following statements best describes the relationship between collaboration and knowledge management?

Which of the following would not be considered semistructured knowledge?

Which of the following is not a Web 2.0 tool firms are using to foster collaboration?

An inference engine is

Which of the following describes a difference between neural networks and genetic algorithms?

Which of the following would not be classified as a knowledge work system?

CAD workstations

From your reading of the chapter case, which of the following was the primary knowledge management challenge facing the city of Denver?

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

Structured knowledge is explicit knowledge that exists in informal documents.

Backward chaining is

Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model's own mistakes.

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

Changing organizational behavior by sensing and responding to new experience and knowledge is called

Investment workstations

Which of the following are the three major types of knowledge management systems?

Virtual reality systems

Which of the following is not one of the main four dimensions of knowledge described in the chapter?

For a firm, organizational resources are needed to transform data into knowledge.

Knowledge is universally applicable and easily moved.

Most knowledge workers require specialized knowledge work systems, but they also rely on

Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is

Which of the following does not describe the dimensions of knowledge in a firm?

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts.

The category of intelligent technique that would describe this system is

From your reading of the chapter case, which of the following was the primary knowledge management challenge facing the city of Denver?

Forward chaining is

Which of the following statements about 3D printing is not true?

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.

When there is no well-understood or agreed-on procedure for making a decision, it is said to be

The decision to approve a capital budget is an example of a(n) ________ decision.

Which of the following is not one of the five main analytic functionalities of BI systems for helping decision makers understand information and take action?

Which of the following systems support a manager's role as leader of an organization?

Middle management face primarily unstructured decisions.

The implementation phase of Simon's decision-making model includes choosing among solution alternatives.

MIS typically produce

Simon's description of decision making consists of which four stages?

The information system used by Caesar's Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of

Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level.

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

________ are visual tools for presenting performance data in a BI system.

Which types of decisions are automated for high-velocity decision making?

GDSS

Checking store inventory is an example of a(n) ________ decision.

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?

Behavioral models of managers find that, from observation, managers

Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.

Which type of decision is deciding whether to introduce a new product line?

A pivot table is a

Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance?

Which of the following statements best describes the term business intelligence?

GDSS

In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

During a GDSS meeting, the attendees control the use of GDSS tools.

The five classical functions of managers are planning, organizing, deciding, controlling, and

Which of the following statements best describes the business value of improved decision making?

A well-designed ESS will allow management to

Which type of decision is calculating gross pay for hourly workers?

Structured decision making is most prevalent at lower organizational levels.

Which of the following is not an example of a BI predefined production report?

A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary.

The type of decision that can made by following a definite procedure is called a(n) ________ decision.

The role of liaison falls into which of Mintzberg's managerial classifications?

Which of the following managerial roles is not supported by information systems?

Mintzberg's classification of managerial roles outlines which three main categories?

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

A geographic information system is a decision support system designed specifically to work with spatial information.

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers?

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter?

Big data is commonly used to analyze and predict consumer preferences.

According to Mintzberg, managers in their informational role act as

Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.

Which of the following companies is not one of the top five producers of business intelligence and analytics products?

The role of entrepreneur falls into which of Mintzberg's managerial classifications?

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

DSS are a special category of GIS.

Which of the following statements best describes the business value of improved decision making?ch four stages?

The first stage in Simon's decision-making process model is the design stage.

GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.

Which phase of decision making finds or recognizes a problem, need, or opportunity?

An essential component in the ability of GDSS to contribute to a collaborative environment is

Predictive analytics is used for all of the following except

What-if analysis works forward from known or assumed conditions.

The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.

In automation

The process of creating workable information systems in a very short period of time is called

The oldest method for building information systems is

________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback.

End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.

Which type of fourth-generation language tools are end users most likely to work with?

Which type of fourth-generation language tool contains preprogrammed modules that can be used to create entire applications?

The most common form of IT-enabled organizational change is automation.

A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be

Categories of tools for BPM include all of the following except

In object-oriented development

Failure to address properly the organizational changes surrounding the introduction of a new system can cause the demise of an otherwise good system.

TQM describes the measurement of quality as 3.4 defects per million.

Acceptance testing

In the traditional systems development lifecycle, end users

The primary tool for representing a system's component processes and the flow of data between them is the

Object-oriented development is more incremental than traditional structured development.

Business processes are analyzed, simplified, and redesigned in

A problem with prototyping is that the systems constructed using this method may not be able to handle large quantities of data in a production environment.

System testing

A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.

Rationalization of procedures describes a radical rethinking of the business models.

What is the primary driving factor in firms to select domestic outsourcing firms to build system solutions?

The idea that the achievement of quality control is an end in itself describes a main concept of

An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of

To understand and define the contents of data flows and data store, system builders use

Object-oriented development could potentially reduce the time and cost of writing software because

________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes.

Responsive Web design enables Web sites to change layouts according to the user's screen size.

Which process develops a detailed description of the functions that a new information system must perform?

Documentation reveals how well the system has met its original objectives.

An entire information system is broken down into its subsystems by using

Object-oriented development could potentially reduce the time and cost of writing software becauses is an example of

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed

Objects are grouped into hierarchies, and hierarchies into classes.

Prototyping is more iterative than the conventional lifecycle.

Which conversion process introduces the system first to a limited portion of the organization?

A structure chart is a bottom-up chart, showing each level of design, its relationship to other levels, and its place in the overall design structure.

Which of the following is not a top priority in mobile application development?

Fourth-generation tools cannot replace conventional development tools because they

When systems are created rapidly, without a formal development methodology

You are an IT project manager for an advertising firm.

The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?

Object-oriented modeling is based on the concepts of

Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level?

In what stage of systems development are design specifications created?

The system is not in production until conversion is complete.

In order, what are the first three steps in BPM?

CASE tools facilitate the creation of clear documentation and the coordination of team development efforts.

Unit testing

As a technical project manager, you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project?

The oldest method for building information systems is prototyping.

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?

A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of

Systems development activities always take place in sequential order.

The entire system-building effort is driven by

The three main platforms for mobile apps are iPhone/iPad, iOS, and Android.

A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail.

Which of the following is not an example of fourth generation development tools?

The four kinds of structural organizational change enabled by IT, in order from least to most risky, are

What is the purpose of responsive Web design?

In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin?

Real options pricing models use the concept of options valuation borrowed from the financial industry.

Which of the following types of projects is most likely to fail?

To review a project's tasks and their interrelationships, you would use a

Which of the following is not one of the activities of the systems analyst?

An example of using an internal integration tool would be to

The worth of systems from a financial perspective essentially revolves around the issue of

The larger the systems project, the more risk the project runs in terms of being completed on time, within budget, and according to project requirements.

Which of the following projects is the riskiest?

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent.

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow?

Formal planning and control tools

Which of the following statements best describes the effect that project structure has on overall project risk?

Internal integration tools

Which of the following is not a responsibility of effective change management?

Which of the following is not a tangible benefit of information systems?

One example of an implementation problem is

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

In working with ROPMs and options valuation, a call option is a(n)

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management?

An example of using an external integration tool would be to

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?

The goal of sociotechnical design is to create systems with better user interfaces and contribute to fewer health issues.

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the

According to your reading of the chapter, change management is a process that

ROPMs value information systems similar to stock options, in that

Users prefer systems that

Which type of tool helps project managers identify bottlenecks in project development?

A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs.

The central method used in a portfolio analysis is to

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?

Which of the following is not an organizational factor in systems planning and implementation?

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use

Which of the following is a limitation of using a financial approach to evaluate information systems?

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n)

Which of the following tools would you use to control risk factors in an information systems project?

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

Which of the following statistics from studies on failed projects is not true?

All of the following are intangible benefits of information systems except

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

External integration tools

The project risk will rise if the project team and the IS staff lack

At the top of the management structure for information systems projects in a large company is

An information system project's scope is directly related to its business requirements.

Which method would you use to develop risk profiles for a firm's information system projects and assets?

The ________ is directly responsible for the individual systems project.

The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists.

Counter implementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

In using a portfolio analysis to determine which IT projects to pursue, you would

Which method is used to assign weights to various features of a system?

In sociotechnical design

Which of the following is not one of the five main variables affecting project success?

The central method used in a scoring model is to

The criteria used for evaluation in a scoring model are usually determined by

Scoring models are used most commonly to support decisions rather than as the final arbiters of system selection.

Intangible benefits cannot be immediately quantified but may lead to quantifiable gains in the long run

The organizational activities working toward the adoption, management, and routinization of a new information system are called

Which of the following is not one of the primary types of system configuration discussed in the chapter?

The major dimensions of international systems architecture include each of the following except

Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view?

In a duplicated systems building strategy, each foreign unit designs its own solutions and systems.

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms have developed information systems within each European country.

Global business drivers can be divided into two groups: general cultural factors and specific business factors.

Most companies pursuing a global strategy begin as

In a multinational business strategy, the ________ business function is decentralized, dispersed to foreign units.

The way to identify core business processes is to conduct a

A powerful strategic advantage for a globalized firm is lowered cost factors in production.

Franchise companies have typically had ________ systems.

Which of the following is not one of the principle problems of international networks?

The first step in establishing a corporate strategy and structure for globalization is to determine the appropriate technology platform.

As a firm moves from local option systems to regional and global systems

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms

In a transnational business strategy, all of the regional units participate and coordinate over all activities, from production to sales.

Developing international networks has few problems today because of the global acceptance of Internet standards.

One major telecommunications challenge in an international setting is making data flow seamlessly across networks shaped by disparate national standards.

Which of the following is not one of the main benefits to implementing global systems?

In duplicated systems

From your reading of the chapter case, which of the following best describes the challenge Primark was facing as a global company?

The chapter outlines three steps in developing an effective global system solution.

Which of the following is not one of these steps?

Global systems allow fixed costs to be amortized over a much smaller customer base.

Which of the following is not a specific challenge to global business system?

Micromarketing describes the direct marketing of products to individuals rather than groups.

In terms of global business strategy and structure, a multinational company will use a policy of

Most large companies with overseas operations have inherited

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as

VPNs

Which of the following is not one of the three kinds of organizational governance used by global companies?

German companies

As a firm moves from local option systems to regional and global systems

In international companies, English has become a kind of standard business language.

In terms of global business strategy, the governance of ________ firms has been likened to a federal structure strong central management core of decision making, but considerable dispersal of power and financial resources.

Multinational companies tend to have ________ systems.

The network systems structure is the most visible in ________ services.

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis?

European countries have very strict laws concerning transborder data flows and privacy.

Particularism is a concept based on accepting a shared global culture and the penetration of domestic markets by foreign goods and services.

Private networks may not provide the same level of quick and predictable response as VPNs.

Accounting practices can vary significantly from country to country.

Of the following, which is not one of the three central principles recommended in this chapter for a firm organizing itself for international business?

A global firm can develop transnational centers of excellence as an effective technique to

A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy.

The collapse of the Eastern block has speeded the growth of a world culture.

Transnational companies have tended to use a ________ systems configuration.

In terms of global business strategy and structure, a domestic exporter will use a policy of

All of the following present challenges to developing a global business except

General cultural factors driving global business are

There are two primary global organization types: management centralized in the home country or distributed to foreign centers.

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called

In centralized systems

With the growth of the Internet and reliable phone networks, skilled consultants are readily available to companies operating in global markets.

Which of the following is not one of the principle management challenges in developing global systems?

Which of the following is not one of the main organizational issues facing firms who are seeking to globalize?

In relation to global systems building, the Internet

Domestic exporters typically have highly ________ systems.

A critical necessity for ensuring the integration of local systems into a global system is

The growth of powerful communications technologies and the emergence of world cultures create the condition for global markets.

Effective networked systems must have a

In decentralized systems

In a multinational strategy, financial management is centralized while production and sales are decentralized.

in networked systems

Global coordination of all of the major business functions permits the location of business activity according to

In order to define centers of excellence in a global firm, you would first need to identify

Expert systems

which of the following systems is not used to capture tacit knowledge

technology that consists of computer-based systems that attempt to emulate human behavior is called

Expert systems are expensive and time consuming to maintain because

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called

ESS

the concern that the structure of data is consistent within an information source reflects which quality dimension of information?

the concern that data values of an information source fall within a defined range reflects which quality dimension of information?

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

Which of the following is a disadvantage of high-velocity, automated decision-making systems?

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.

DSS primarily address structured problems

In the direct cutover conversion strategy, the new system

in a parallel conversion strategy, the new system

Transferring data from a legacy system to the new system would be defined by which category of system design specifications?

CASE tools automate

what is the greatest barrier to successful business process change?

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of

systems design

In component-based development, applications are developed one small portion at a time, with each portion able to function independently

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development?

The most widely used project management software today is

If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision.

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.

A Gantt chart graphically depicts project tasks and their interrelationships

The ________ reviews and approves plans for systems in all divisions

An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals.

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

The cost of a project is based on the time taken to complete the project

All of the following are indications of a failed information systems project except

Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations?

in cooptation

Which of the following project management variables indicates how well the project satisfies management objectives?

A force in the environment to which businesses must respond and that influences the direction of the business is called a business

In developing countries, use of the Internet is limited by all of the following except

In terms of global business strategy and structure, a franchise company will use a policy of

Software localization is the process of

Backward sensitivity analysis software is used for goal seeking.