Which of the following demographic information is included in a medical record?
Date of Birth
The portion of the fee that a patient with insurance must pay at the time of treatment is called the:
Copayment
HIPPAA compliance in the medical front office refers to:
Patient confidentiality
EHR is an acronym for:
Electronic health record
An electronic medical record software program can:
Store a medical record Retrieve a medical record Create a medical record Edit a medical record
Which of the following methods can be used to enter a health history into an electronic record?
patient does it on the computer patient completes a paper form provider enters the information
Both paper and electronic medical record:
Include information from more than one source provide for continuity of care are legal documents provide an ongoing record of the patients health and treatment
During a routine physical examination, the provider decides to perform spirometry on the patient. HOw should this be coded?
As a separate procedure
How do insurance companies use procedure codes?
To decide whether the care being given corresponds to the patients disease
When a patient has managed care insurance, who is the gatekeeper to authorized consultations which specialist?
the primary care provider
Which of the following must always be completed on the insurance claim form?
IF the physician accepts assignments of benefits
Which of the following types of scheduling allows for the most efficient used of staff, material, and facilities?
Grouping
What piece of mail should be placed on top she snorting the physician's mail?
Envelope marked "Personal"
Open punctuation is characterized by:
Absence of punctuation after the salutation and a comma after the complimentary close
The federal insurance program that provides for the medically indigent is:
HMO
A numeric filing system requires the use of:
An alphabetic cross-reference
The file folder label for Jennie Holmes-Mathis should be:
Homes-Mathis, Jennie
Third-party participation in an office indicates the relationships among the:
Physician, patient, insurance company
A claim may be rejected by an insurance company because of the omission of:
Complete diagnosis Policy number Patient birth date Itemization of charges
When the word Confidential is to be typed on the envelop, it should be placed:
In the lower left corner Below the return address
The most formal of complimentary closing is:
Very truly yours
When making an appointment, which of the following is not needed?
Insurance information
This type of call allows more than one person in more that one place to talk simultaneously.
Conference call
This procedure protects against the loss of data.
Backing up
A tickler file is:
Future events arranged in chronologic order
All of the following would be require a Current Procedural Terminology (CPT) code except:
Diarrhea
Which of the following characteristics of a receptionist might make an impression on a patient?
Appearance Professionalism Manners Attitude
A direction to consider additional codes is:
see condition
A V-code:
Refers to factors that influence health status
Mail that is opened accidentally should be
Resealed with tape and noted as "opened in error"
Which of the following are Evaluation and Management (E&M) descriptors?
Physical examination School physical Well-baby check-up Preoperative physical
Which is an example of a third-party payer?
Medicare
In the problem-oriented medical record (POMR) system, the initial database includes:
The patient's progress
A trial balance is a comparison of:
Ledger card totals and account-receibable balance
Which of the following calls require immediate transfer to the physician?
Another physician
Which is not part of basic information obtained at the patient's first visit?
Diagnosis
Standard-size paper and envelope for business correspondence is:
8 1/2 x 11; no. 10 envelope
The bank statement is reconciled with:
The checkbook
The record of the proceeding of a meeting is referred to as the :
Minutes
Which of the following is new to ICD-10 compared to ICD-9?
Expansion of injury codes more information on ambulatory care greater number of codes additional letters and digits
The scheduling system based on scheduling similar appointments or procedures together is called:
Grouping
A new employee must complete which of the following?
W-4 form
Patient information that is released without the patients's authorization might result in a legal charge of:
Invasion of privacy
A correctly addressed envelope includes:
Omission of all punctuation
Which of the following circumstances would waive the need for a written release of medical records?
A subpoena
In double-entry bookkeeping, the original entry is put onto the:
Daily log
The correct way to indicate an enclosure notation is:
enclosure
A superbill provides which of the following?
Insurance calim
Which of the following is the purpose of records management?
Storage Arranging Accessibility Classifying
Which coding system is not associated with medical procedures?
International classification of diseases ninth edition, clinical modification ICD-9 -CM
Which is not an indexing rule?
Initials come before complete names
ICD-9-CM codes that refer to factors that may influence the patient's health status are:
V-codes
The smallest piece of information that the computer can process is a:
Bit
The index of files on a disk is the :
Directory
The appointment system of the office should take into account the needs of the:
Physician and patients
Dear Mrs. May: is an example of:
Mixed punctuation
A master list of equipment inventory includes all the following except:
Operating manuals
An illness that existed before an insurance policy is written is known as a:
Preexisting condition
A patient has not been seen in the office in 2 years. The patient's record would be found in the:
Inactive files
An important consideration when deciding how to position the computer monitor at the reception desk is:
Patient confidentiality
Which group of patients should be escorted to the examination room and given instructions on what they are to do?
Children new patients est. patients older adults
Which information is not essential for the surgery scheduler when request in a surgery date?
Name of assisting patient
The notation c: Julia Jones, MD means:
A copy of the letter is sent to Dr. James
Under a managed care plan, the physician agrees to:
Accept predetermined fees
Which type of insurance organization uses the fee-for-services concept?
Preferred provider organization (PPO)
Which factor is not included when determining the level of service for E&M codes?
Cost of services
When money is placed in an account, which of the following documents is prepared?
Deposit slip
The most common color-coding system color codes the :
Patient's surname
When preparing the appointments matrix, the first action is to indicate:
Times not available
The patient must pay a regular monthly premium for:
Medicare Part B
A major advantage of using a computer for word processing is:
Extensive editing capability
Which is not true of certified mail?
Insurance coverage is available
Which of the following must be sent by first-class mail?
Personal letters and postcards
A medicare claim for a deceased beneficiary may be paid directly to the physician if:
the estate is billed
All checks received as payment for charges should be endorsed:
Immediately
In an alphabetical file, which is filed first?
Andrew Stephen
Which is correct for an inside address?
David Roberts, M.D.
The two-letter abbreviation for Nebraska is:
NE
Which letter style requires the complimentary closing and typed signature be placed in line with the left margin of the body of the letter?
Full block style
Which of the following is not included in a memorandum?
Complimentary close
The second page of a two-page letter contains which of the following in the heading?
Name, page number , and date
The complimentary close of a letter is typed how many lines below the last line of the body?
Two
A fee profile is derived from:
Physician charges
Which of the following is demographic information included in a medical record?
Date of birth
Which of the following requires an ICD-9-CM code?
Irritable bowel syndrome
When is it 4:00 pm in New York City, what time is it in Seattle, WA?
1:00 pm
Ideally, a telephone should be answered before the :
Third ring
An E code in the ICD-9-CM coding system:
refers to external causes
The universal claim form developed by Health Care Financing Administration (HCFA) is:
CMS-1500
Patients who are always late or who habitually cancel appointments should be scheduled:
At the end of the day
An error was made in charting the patient's record. The method used to correct the error is to:
Cross out the error, and make the correction in the margin
SOAP is an acronym for:
Problem- oriented medical records
A patient refuses to follow medical advice, and the physician decides tot terminate the relationships. The letter to the patient should state all of the following except:
A referral to another physician
When the medical office works on a fixed appointment schedule an a patent arrives without an appointment request in to see the physician, the patient:
Should be squeezed in for a brief visit so the physician can decide what the next treatment step should be
If a patient calls to cancel his or her appointment:
Immediately offer a new appointment time
A good telephone technique is a:
Low-pitched and expressive voice
If a patient's account has been turned over to a collection agency and the patient calls about the bill, the patient should be told:
To deal with the collection agency
The entry, editing, manipulation , and storage of text using the compute is:
Word processing
When a shipment of supplies is received, the supplies should be checked against the:
Enclosed packing slip
A credit balance on a account occurs when:
The patient pays in advance