MIS Exam 2

The five basic entities that make up any business are suppliers, customers, employees, productsand services, and:

Promoting the organization?s products or services is a responsibility of the ________ function

Checking for product quality is an activity associated with the ________ function

Which of the following is a cross-functional business process?

Employees that assist with paperwork at all levels of the firm are called:

The three principal levels of hierarchies within a business organization are:

Key forces in a business?s immediate environment include:

Engineers and architects are examples of

Which of the following is an example of a key force in a firm?s broader, less immediate

A computerized system that performs and records the daily dealings necessary to conductbusiness is classified as a(n):

Which type of system would you use to change a production schedule if a key supplier was late indelivering goods

A relocation control system that reports summaries on the total moving, house-hunting, and homefinancing costs for employees in all company divisions would fall into the category of:

The term ?management information systems? designates a specific category of information systemsserving:

These systems are designed to summarize and report on the company?s basic operations

________ support making decisions that are unique, rapidly changing, and not easily specified inadvance.

Which type of system would you use to determine the five suppliers with the worst record indelivering goods on time?

These systems are especially suited to situations in which the procedure for arriving at a solutionmay not be fully predefined in advance.

Which type of system would you use to forecast the return on investment if you used newsuppliers with better delivery track records?

Decision-support systems are also referred to as

Executive support systems are information systems that support the

ESS are specifically designed to serve the ________ level of the organization

Which type of system would you use to determine what trends in your supplier?s industry willaffect your firm the most in five years?

________ systems often deliver information to senior executives through a portal

A POS system, such as the one selected by Johnny?s Lunch in the chapter case study, falls intowhich category of information system?

These systems are designed to support organization-wide process coordination and integration

A(n) ________ collects data from various key business processes and stores the data in a singlecomprehensive data repository, usable by other parts of the business

What is the most important benefit of an enterprise application?

________ systems integrate and share information from suppliers, manufacturers, distributors, andlogistics companies

________ systems provide information to coordinate all of the business processes that deal withcustomers in sales, marketing, and service to optimize revenue, customer satisfaction, andcustomer retention

Which type of information system would an intranet be most easily adapted to?

Which of the following types of system could be used to enable different firms to workcollaboratively on a product?

You manage the Information Systems department at a small startup Internet advertiser.

You needto set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently providea solution?

Buying or selling goods over the Internet is called:

The use of digital technology and the Internet to execute the major business processes in theenterprise is called

You work for a highly successful advertiser that is just about to expand nationally. Of utmostimportance will be finding a way to store and disseminate their client?s frequently updatedbranding and style guides to all of their branches. The guides include multiple image files and textdocuments. What system will best serve these needs?

Interaction jobs are those jobs which

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is abusiness communications consultancy that services many clients in different industries throughoutthe U.S. The end products of the company are customized recommendations for the best use of aclient?s existing resources for improving internal communications, typically delivered viadocumentation in different media. The company has approximately 100 consultants all of whomare located in their central headquarters in Chicago.

What system do you recommend to improvethe company?s business processes and increase their profit margin?

In a business environment, the focus of collaboration is to:

Which of the following statements is NOT true about collaboration in a business setting?

Which of the following tools is NOT one of the most important 15 types of collaboration softwaretools?

A wiki is a type of:

Second Life is an example of a:

The most widely used collaboration software tool used by very large firms is:

What analytical framework discussed in the chapter helps understand and evaluate the benefitsand uses of collaboration tools?

Which of the following collaboration tools would be appropriate for participants in separatelocations who need to collaborate synchronously?

The ________ is responsible for ensuring that the company complies with existing data privacylaws.

The principal liaison between the information systems groups and the rest of the organization isa(n):

A ________ is a senior manager who oversees the use of IT in the firm.

Development and support services for a firm?s business systems are provided by:

Policies that determine which information technology will be used, when, and how are providedby:

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplaceforces?

Which of the following industries has the lowest barrier to entry?

A substitute product of most concern for a cable TV distributor is:

Which of the following can force a business and its competitors to compete on price alone?

A firm can exercise greater control over its suppliers by having:

The four basic strategies a company can employ to deal with competitive forces are:

Wal-Mart?s continuous replenishment system allows it to:

Which of the following illustrates the use of information systems to achieve productdifferentiation?

Which of the following illustrates the use of information systems to strengthen customer andsupplier intimacy?

Which of the following illustrates the use of information systems to focus on market niche?

When a firm provides a specialized product or service for a narrow target market better thancompetitors, they are using a:

________ is the ability to offer individually tailored products or services using the same productionresources as bulk production.

An information system can enable a company to focus on a market niche through:

Hilton Hotels? use of customer information software to identify the most profitable customers todirect services to is an example of using information systems to:

Which industries did the first wave of e-commerce transform?

To what competitive force did the printed encyclopedia industry succumb?

Internet technology

The Internet raises the bargaining power of customers by:

The value chain model

The primary activities of a firm include

The support activities of a firm include

Benchmarking

The most successful solutions or methods for achieving a business objective are called

A firm?s value chain is linked to the

A ________ is a collection of independent firms that use information technology to coordinate theirvalue chains to produce a product or service for a market collectively

How are information systems used at the industry level to achieve strategic advantage?

When the output of some units can be used as inputs to other units, or if two organizations poolmarkets and expertise that result in lower costs and generate profits it is often referred to ascreating

An information system can enhance core competencies by:

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as

Network economics

In network economics, the value of a commercial software vendor?s software products

A virtual company

The emergence of the World Wide Web acted as a disruptive technology for

Globalization allows

The greatest impact the Internet has had on globalization is in lowering the costs of:

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

The ________ strategy is characterized by heavy centralization of corporate activities in the homecountry of origin

________ systems are those in which each foreign unit designs its own unique information systemsolutions.

________ systems are those in which development occurs at the home base but operations arehanded over to autonomous units in foreign locations

________ systems are those in which systems development and operation occur totally at thedomestic home base.

________ typically develop a single information system, usually at the home base, and thenreplicate it around the world

Psychological aspects play a significant role in the definition of quality for:

Seeing quality as the responsibility of all people and functions in an organization is central to theconcept of:

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

Which of the following is not a benefit of implementing CAD systems?

Streamlining the steps taken to complete a business task more efficiently is called

Many reengineering projects do not achieve breakthrough gains in performance because

Blockbuster?s move to include online movie rental as a part of its services illustrates the use ofinformation systems for:

Which competitive force best categorizes the threat Netflix posed to Blockbuster?

Which of the following is not one of the competitive forces of Porter?s model

Software that organizes, manages, and processes business data, such as data concerned withinventory, customers, and vendors, is called

Software that manages the resources of the computer is called

Software used to apply the computer to a specific task for an end user is called:

Legacy systems are still in use today because:

In co-location, a firm:

What would be a reason for using a workstation rather than a personal computer?

Which of the following types of computer is used for weather forecasting?

Connecting geographically remote computers in a single network to create a ?virtualsupercomputer? is called:

The use of multiple computers linked by a communications network for processing is called

The business case for using grid computing involves all of the following except

In a multitiered network

A client computer networked to a server computer, with processing split between the two types ofmachines, is called a(n):

The primary storage technologies are

Which of the following is a type of optical disk storage?

Which of the following storage technology stores data sequentially?

A high-speed network dedicated to storage that connects different kinds of storage devices, suchas tape libraries and disk arrays so they can be shared by multiple servers best describes:

Which of the following is a device used to collect data directly from the environment for input intoa computer system?

What type of device gathers data and converts them into electronic form for use by the computer?

Which of the following is not a type of output device?

The main challenge coming to Microsoft?s Office software suite will be:

A widget is a(n):

Microsoft Word is an example of

An example of autonomic computing is

An industry-wide effort to develop systems that can configure, optimize, tune, and healthemselves when broken, and protect themselves from outside intruders and self-destruction iscalled:

Linux plays a major role in back office operations, with about ________ of the U.S. server market

Microsoft Excel is an example of:

Which of the following types of computer would you use to support a computer network?

The interactive, multiuser operating system developed by Bell Laboratories in 1969 to be highlysupportive of communications and networking is:

Which is the most recent Windows operating system?

In client/server computing, the client is:

Which of the following is not one of the most important four programming languages forbusiness?

Linux is

Languages that enable a user to make requests using conversational commands resembling humanspeech are called:

A report generator is a type of:

Two categories of fourth-generation languages are

Which type of software provides more control over text and graphic placement in the layout of apage than word processing software?

A software suite

Running a Java program on a computer requires

Which technology allows a client and server to exchange small pieces of data behind the scene sothat an entire Web page does not have to be reloaded each time the user requests a change?

What is the foundation technology for Web services?

A set of self-contained services that communicate with each other to create a working softwareapplication is called

ChicagoCrime.org, which combines Google Maps with crime data for the city of Chicago, is anexample of:

Software applications that combine different online software applications are referred to as

To analyze the direct and indirect costs and determine the actual cost of specific technologyimplementations, you would use a:

All of the following place strain on system capacity, except for:

Which of the following refers to the ability of a computer, product, or system to expand to serve alarger number of users without breaking down?

The contracting of custom software development to outside firms is commonly referred to as

In order to manage their relationship with an outsourcer or technology service provider, firmsneed a contract that includes a(n):

Which of the following statements is not true about cloud computing?

Purchasing computing power from a central computing service and paying only for the amount ofcomputing power used is commonly referred to as: