Information Systems Chapter 3

Which one of the following is not one of the competitive forces of Porter's model?

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

Which of the following industries has the lowest barrier to entry?

A substitute product of most concern for a cable TV distributor is:

Which of the following can force a business and its competitors to compete on price alone?

A firm can exercise greater control over its suppliers by having:

The four basic strategies a company can employ to deal with competitive forces are:

Walmart's continuous replenishment system allows it to:

Which of the following illustrates the use of information systems to achieve product differentiation?

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Which of the following illustrates the use of information systems to focus on market niche?

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy.

________ is the ability to offer individually tailored products or services using the same production resources as bulk production.

An information system can enable a company to focus on a market niche through:

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

All of the following industries have been severely disrupted by the Internet except:

To what competitive force did the printed encyclopedia industry succumb?

Internet technology:

The Internet raises the bargaining power of customers by:

The value chain model:

the primary activities of a firm include:

The support activities of a firm include:

Benchmarking

The most successful solutions or methods for achieving a business objective are called:

A firm's value chain is linked to the:

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

How are information systems used at the industry level to achieve strategic advantage?

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, it is often referred to as creating:

An information system can enhance core competencies by:

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:

Network economics

In network economics, the value of a commercial software vendor's software products:

A virtual company

The emergence of the World Wide Web acted as a disruptive technology for:

Which of the following best describes business globalization?

The greatest impact the Internet has had on globalization is in lowering the costs of:

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin.

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

________ systems are those in which development occurs at the home base but operations are handed over to autonomous units in foreign locations.

A firm that locates all systems development and operations at its headquarters is using a ________ system configuration.

________ typically develop a single information system, usually at the home base, and then replicate it around the world.

Which of the following does not describe a difference between the way customers and producers see quality?

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

As per your reading of the chapter opening case, which competitive force does Skype represent to AT&T?

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

As per your reading of the chapter case, which of the four generic business strategies was Starbucks following in implementing its Starbucks Digital Network?

The iPad can be seen as a disruptive technology for the ________ industry.

All of the following have been disruptive technologies except

All of the following are ways to improve quality except:

The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.

A ________ is an activity at which a firm excels as a world-class leader.

A(n) ________ uses networks to link people, assets, and ideas, enabling it to work with other companies to create products and services without being limited by traditional organizational boundaries or physical locations.