PWS Makeover
Moves all v6 content over to v7
What is Getting Started?
30 minute video tutorial conference
What can be purchased to get training on WSB v7?
Getting Started
What website do-it-for-me options does GoDaddy offer
PWS
What is on the Product Roadmap?
Branding Productivity Presence Marketing
What are "Spiders"
a program that search engines use to "crawl" on your website and filter content that matched key words that people would search for
What does GoDaddy offer to help customers have a successful SEO
Search Engine Visibility Get Found SEO services
What is the location
Location is the IP address
What does FTP Client used for
uploading media
What port does FTP Client use?
Port 21
What credentials do you need for FTP Client?
Username Password Location Port
What is cPanel?
a Linux based program that helps build a website.
What language does cPanel read
HTML and PHP
What is Plesk
A Windows based program to help build a website
What language does Plesk read?
HTML PHP ASP ASPX
What is Managed WordPress
a free website building system based on PHP and MySQL
What is MSSQL exclusive to?
Plesk
What is SSL
A digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology
What SSL plans does GoDaddy offer
Protect one Domain Protect multiple Domains Protect all Domains
What is the #1 website to get hacked
WordPress
What is SiteLock
a malware detector, alert, cleanup and removal software for websites
What is SiteLock 911
a one-time malware cleaner for your website
What steps are in the call flow
Greeting, clarification, setting expectations, consultation, close the call
What is a Nascent
Has an idea but is just getting started
What is Small and Hungry
Don't have a lot of money to spend but they started making some revenue with a couple customers. They want more ideas of improvement
What is Establish and Content
These customers have been in the business for a while. They are resistant to change.
What is Up and Running
Full business. They are looking for products help them get a good return on their investment.
What is a eCommerce
Sell directly online. Use More skeptical of tech claims
What is a Domain Investor
Buy and sell Domains for a profit. They do not need a website
What is a Moonlighter
Not a high-tech but they develop for friends and family for free. They are learning as they go
What is a Web Pro
High-tech customer who can design and develop for a profit.
What is a Registry
Manages TLDs and create Domain name extensions. They set rules for that domain and work with the registrar to sell domains to the public.
What is a Registrar
Sell domain to the public and must be an accredited organization.
Whats is a Registrant
Register domain names and own them for a period of time
What are .com .biz .info examples of?
TLDs
What are .attorney .fitness .kitchen examples of?
gTLDs
What are .de .br .jp examples of?
ccTLDs
What happens when a back-order is available?
The customer gets notified
What happens on the 1st day that the Domain expires?
the 1st auto-renew is attempted
What is Status 93?
The domain is available for the regular renewal price
What happens in status 77
The registrant can redeem the domain name for $80
Which vNext plans are available only through calling into C3 Sales and Support?
Business Pro and Business Ultimate
What does it mean to Revoke the SSL?
removing the SSL and the HTTP from the website. This cannot be reversed
What does it mean to Rekey the SSL?
Generate a new privet key for the server
What does it mean to Renew the SSL
gives you a store-credit to apply in the system in order for the SSL to be active again
What steps do you need to take before transferring a call to Hosting Support
Check GoDaddy help Use Toolzilla Check with the Sup or Lead
What type of PSW websites can not be created for customers
nothing with special coding no prohibited websites anything that is built outside of the platform
What is the port number for POP without SSL
110
What port number is IMAP without SSL
143
What port number is IMAP with SSL
993
What is the username for the email
the email address
example of STMP outgoing server
stmpout.secureserver.net
example of IMAP incoming server
imap.secureserver.net
example of POP incoming server
pop.secureserver.net
What is the port number for POP with SSL
995