todays work life requires
experimentation, ingenuity, interpersonal skills, resilience in the face of uncertainty, and the ability to prioritize competing demands
knowledge works must rely on
personal judgment or judgment of colleagues, not managers direction
fear is counterproductive when
work requires interdependence, innovation and is often changing
whats wrong with fear in the work place
Critical information and ideas fail to rise to the topPeople don't have enough time to learnToo much emphasis on getting things done quickly and "right"Focus on efficiency leads companies to delay, discourage or underfund resources for learning Unhealthy competition arises when "best" performers are rewardedCompanies think they can do no wrong
fear creates
poor decision making
organizations that learn may be
the only source of competive advantage
a learning organization provides
decision makers with accurate, timely information from all parts of the company
learning companies have a
supportive learning culture, concrete learning processes and leadership engagement and reinforcement
a learning organization develops a
problem-solving culture based on continuous improvement for work processes and protocols, products and service through:A foundation of trust, accountability and leadership supportA focus on information gathering, analysis and processing Ongoing assessment of competitive environmentStrong internal communication and coordination between people and work units
a safe environment is required to
work, problem solve and explore new ideasmakes it easy for people to speak their minds
teams lean toward harmony at the expense
of productive conflict and debate which often leads to groupthink
A learning culture achieves high performance by
offering psychological safety and demanding accountability
standard operation procedures ensure
learning is not casual or incidental
standard operation procedures communicates
quickly and accurately new knowledege to key decision makers
learning is an
analytical process that emphasizes data collection and interpretation
learnign companies collect information on
best practices and experiment with new ways of working
in a learning company leaders are
actively engaged in the process
key factors for success for learning companies
Provide process guidelinesProvide tools that enable employees to collaborateCollect process dataMake it safe to disagreeInstitutionalize reflection
teams is the fundamental
building block of learning companies
effective teams with problem solving culture build on
a foundation of trust
assess team performance during the
last five minutes of each meeting
