A.) HUGGING THEM REASSURINGLY WHEN YOU GREET THEM
Which of the following actions is not usually appropriate for showing your interest in patients?
D.) SYSTEMS REVIEW
The section of the medical history that helps uncover existing or potential health problems is called:
B.) THEY ARE ABLE TO HEAR WHAT PATIENTS SAY WITHOUT JUDGING THE CONTENT
What does it mean when medical assistants display empathy when dealing with patients?
C.) THE PRIVACY OF THE AREA IN WHICH THE INTERVIEW TAKES PLACE
Which of the following factors is likely to have the most influence on accuracy and completeness of the information secured from the patient during the interview for the medical history?
D.) ASK HIM AN OPEN-ENDED QUESTION ABOUT THE HEADACHES
While you are taking the medical history of a new patient, the patient mentions having occasional headaches that are quite painful. What is the best way for you to proceed with the interview?
B.) ASK DIRECT QUESTIONS THAT CAN BE ANSWERED BRIEFLY
What is the best way to collect specific information about the patient when conducting medical history interview?
D.) SYMPTOM
During the physical examination, the patient reports a continual ache in the right elbow. This information is called?
B.) PROBLEM-ORIENTED
Which medical record system has standard format that make it easy to read and audit?
C.) YOU HAVE SMOOTH, PLEASANT RELATIONSHIPS WITH THEM
Which statement best describes what it means to have good rapport with patients?
B.) BECAUSE THE PATIENT WAS ANXIOUS ON FIRST ARRIVAL AT THE OFFICE
Why would you take a patient's vital signs at both the beginning and the end of the office visit for a physical examination?
D.) DATABASE
Which of the following information includes insurance information?
D.) DATABASE
Which of the following information includes demographic information?
E.) ROS
Which of the following information includes the physical examination findings?
B.) PAST HISTORY
Which of the following information includes childhood disease?
C.) SOCIAL HISTORY
Which of the following information include diet, smoking history,and alcohol consumption?
A.) RESTATEMENT
which of the following involves repeating or paraphrasing the patient's comments?
B.) CLARIFICATION
Which of the following involves asking a question or summarizing a patients thoughts?
C.) REFLECTION
Which of the following involves stating an observation or recognition of a patients feeling?
B.) "DOES YOUR HEAD HURT?"
Which of the following is a close -ended question or statement?
C.) "WHAT BRINGS YOU TO THE OFFICE TODAY?"
which of the following is an open-ended question of statement?
FALSE
It is acceptable to conduct a patient interview in a quiet corner of the waiting room.
TRUE
Value systems are learned beliefs and behaviors that can affect therapeutic relationships.
FALSE
Research on the significance of body language indicates that 50% of the message received by patients is interpreted from the caregiver's nonverbal language.
FALSE
When conducting an interview, the medical assistant should sit behind a desk with arms crossed and wait for the patient to establish eye contact.
FALSE
The most effective distance between a patient and the medical assistant conducting an interview is approximately 2 to 3 feet.
TRUE
The best method for ensuring that the patient understands a patient education intervention is to have the patient repeat back to you the details learned.
FALSE
Providing patient with automatic reassurance when they express a concern is a part of a therapeutic relationship.
FALSE
Children should always be given a choice about whether they want to take their medication or not.
TRUE
Issues of privacy are important to adolescent patients.
TRUE
AN example of an objective sign of disease is the patients reported level of pain.
FALSE
Gathering details regarding patient use of over the counter medications is not necessary when conducting a patient interview.
FALSE
It is acceptable to skip lines whe documenting to give the physician room to enter a note after the patient is seen.
TRUE
Documenting that the patient reports a headache fo 3 days duration is part of the objective data in the POMR record.
