A learning experience is a process of understanding through direct experience. This process helps future leader learn from experts, and what is learned can then be adapted to your own style. The purpose of the learning experience is to gain knowledge in the role of the Director of Human Resource and the relation in patient services, personnel activities, and how interface with nurse manager and executive in their roles. Dr.Roxane Spitzer, in the video Introduction to Healthcare Human Resource Management (Laureate Education, Inc.
, 2006), mentioned that one of the core departments of the organization is Human Resource (HR). Donna Koeppel said that HR and nurse managers needs to work together to find solutions for issues that may come up in their area and by doing this they can achieve what is best for the organization and patients. Role Description At the office of Cristy Kreare HR Director on March 2, 2012 at 9:00 am the interview started by explaining her role and functions within the organization and nurse management.She mentioned the most important role is to provide an employee oriented, high performance culture emphasizing empowerment and ongoing development of a superior workforce that by staff satisfaction the ultimate goal is always met, best quality of patient care.
By establishing HR department goals in alignment with organization’s mission, culture, goals, and line up her strategic planning makes strong bases when implementing changes within the organization said Ms. Kreare “We know how quick healthcare is changing and HR needs to be side by side with the organization to met their needs”(Personal communication, March 2, 2012).Ms. Kreare works in coordination with HR staff to implement services, policies, and programs to help management bringing new staff to an organization with an enhance image and value.
Additionally, she deals with recruiting, managing, developing, and motivating staff in the process of regulatory compliance with employment and human rights standards. Around 10:30 am, she invited me to a command staff meeting. Every commander of each department, deputy commander of nursing, managers at clinic level and the chief commander of the organization attended the meeting.In this meeting, Ms. Kreare talked about the extension of hiring freeze for six more months and implications for each department and highlighted emphasis on the impact in nursing and delivery of patient care.
She provided guidance in how to utilize the permanent staff and contract to accomplish the organization mission “ Providing excellence in safety, quality and compassion to those entrusted to our care “ (Professional Standards FBCH, 2011) taking in consideration the staff and their needs. Ms.Kreare emphasized to nurse managers the importance to match staff with that appropriate qualifications, skills, and competence before assign staff to assist other areas. Bellemare, Bonder, & Bouchard (2011) talked how organizations are moving rapidly to a new approach for human resource in appreciation of the staff, Competency-Based Management. This frame of work helps HR management to place staff properly based on an established work competency assessment.
In the video Introduction to Healthcare Human Resource Management (Laureate Education, Inc. , 2006), Dr.Roxane Spitzer mention that one the core of the organizations is HR and during this experience I could learned how valuable the role of HR department is on making crucial decision towards organizations benefits however taking in consideration the employees work environment and satisfaction. Around 1pm, the same day Ms. Kreare and I met with Deputy Commander of nursing K. Warren and two other nurse managers from two specialty clinics.
In this meeting, she was helping the nurse managers how to develop an interview questionnaire to make sure there were no violations of EEO law.Ms. Kreare presented several key points on how to ask question that could give productive insight to the interviewer so at the end they could choose the candidate that meets the criteria needed for the position. Additionally, she provided guidance to create an attractive employment package with the goal to recruit and retain the most superior staff for the position. She gave guidance on salary structure based on a market research around our organization so we are competitive with other facilities.
She demonstrated clearly the importance of working as a team, nformation provided was coordinated with legal, benefits, and staffing staff that provided everything needed from their expertise area within HR. This department works with the organization strategic theme very high “People One Team” (Professional Standards FBCH, 2011). Analysis of Primary Roles and Functions As Human Resource Director, one of the primary roles observed during this learning experience was providing guidance to management about staffs/employees appropriate placement bases on their skills, knowledge, and competence.It is important in this position within healthcare that employees are selected appropriately based on the needs of the position been offer. Let us not forget about all the legalities that are involve in hiring a new employee that at the same time could bring other conflicts to the organization if staff is hired without the necessary skills, knowledge, and competence to perform their job.
The strategic planning of thinking of the future based on the limitation presented showed her proficiency on this role. Jacobson (2010) talks about how organization use strategic planning to work to ensure that their staff is in the right place and have the skills to do their jobs (p354). Furthermore, her enthusiasm and courage conveyed to achieve maximum customer and staff satisfaction within the guidelines and regulation of the human resource standpoint show me what amazing manager/leader skills she has develop during her entire career. It seems to me these roles and functions extraordinary exhibited make her a business partner within the organization.Additionally her abilities to work under so much stress, her devotion of looking at details, able to handle large amounts of data to analyzed, interpret, and provided knowledgeable and accurate data makes her an outstanding professional. Insights Gained The most important insight that I gained during this learning experience was how to communicate effectively with all levels of staff.
Ms. Krease presented her leadership, managerial, and HR competencies highly efficiently showing her success in these positions.Additionally, she is very knowledgeable and experienced in employment laws and practice, organizational planning, talented in building good relationships, and excellent in coaching skills. The key in relationships is how to keep them and not in how to run them off (Anonymous, 2011).
Ms. Kreare showed efficiently her abilities in coordinating with other staff taking in consideration their knowledge in how to putt together programs and processes to achieve the major goals of patient safety, staff/employee satisfaction, and achieving the organization needs.Her excellent organizational skills make her a key component to achieve the organization mission and goals at the highest value for patient and staff/ employee satisfaction. Her ability to lead and develop HR staff demonstrates her capability to work as a team that is provides company leadership and direction.
Her strategic leadership led her to best possible used her staff to provide the organization with meaningful and essential guidance in how efficiently provide a secure, safety, and most high up work place (Fagerstrom, 2009)Summary During the time spent in the learning experience what impressed me the most was her increased knowledge of the business, full utilization of the employee potential and her engagement in the business operation. She would make sure everyone would have a clear understanding on what presented from the HR standpoint with the organization needs taken in consideration. It seems to me after my experience with Ms.Kreare that she has demonstrated remarkable ability in her role and as the HR director. The values and principles used by her adhere to the standards of care to provide patient centered care. Fagerstrom (2009) said, “In healthcare, evidence based human resource management is essential for the achievement of an organizations goals and mission” (p.
424). After my experience I could say Ms. Kreare have extraordinary met this achievement.
