Tesco Lotus is a leading retail business in Thailand; the stores are operated by Ek-Chai Distribution System Co., Ltd. Established in 1998, Tesco Lotus was a joint venture of the Charoen Pokphand Group and Tesco, the British giant supermarket chain.Tesco’s business includes 5 main types of retail stores: Plus mall, Extra, Hypermarket, Tesco market and Express. There are over 1,000 stores and over 45,000 employees across Thailand.
Tesco’s head quarters is in Britain and is one of the world’s leaders in retail business. Altogether, there are 65,000 stores in 13 countries and over 500,000 employees across the globe.However, facing criticism over the growth of hypermarkets in Thailand, the CP Group sold its shares in Tesco Lotus in 2003, though it did retain interest in Tesco Lotus in China which operates under the Lotus name with Tesco being a separate chain.Tesco was started as a grocery store, but changed and expanded and today the group has interests in grocery, non-food items, financial services and telecommunications. They also contain a bakery as well as a chemist/druggist department. The stores are often set in Malls and have food courts and many other shops and stalls available as well as a large car park.
Temperatures are kept at a relatively cool 27C. Like their western cousin, Tesco Lotus has begun to offer a wide range of other services as well as their own credit cards.Tesco is committed to offering the best value for price to its customers and seeks to help customers spend less. At the very competitive prices they offered, the small 7-Eleven, Family Mart and similar small stores cannot compete.Vision and MissionThe company’s vision is to be the number one in retail business for all customers, employees, stakeholders and community by being a retail business with worldly recognized standard.
The company’s core value is the customer as Tesco Lotus believes that no one is dedicated to the customers as much as they are. They understand customer, respond to their demand as well as responsible to the welfare of the community as the word “no one would ever treat you as well as we do”
