Organizational Structure essay example

For the past 3 years, I have worked for a company called 2020 communications.

This company has many different contracts with other companies like Verizon, T-Mobile, and other wireless providers. As a Territorial Manager I do not work for these global wireless companies, we manage the territories and make sure that the actual stores are selling the company’s products and services. 2020 Communications has a simple structure that consists of a single individual that runs the company.Under that individual there are 2 district managers and then there are territorial managers that work directly for the company. I am contracted to work for T-Mobile to manage 9 locations.

In the company in which i work for they have a vertical organizational structure. The Thing that separates us from the cooperate locations is that we don’t have to worry about inventory and the stores themselves, we just focus on the sales in the stores and that’s all. We have one centralized headquarters in Dallas Texas, in which the CEO and the Human Resource team is located.As a company we don’t focus too much on the customer concerns and issues, that is the responsibility of the corporate stores.

We tend to assist when we can to help the profit margin and the selling process of each location, but it is the job of the location and there management team to manage every other aspect of the company including inventory and the sales associates themselves. The functions of management are extremely important when matching the culture of my company’s mission and goals.Having a clear understanding my company’s culture is needed to achieve the highest level of work, many individuals do not realize but the way a company has laid out the work place plays a big role in the performance of all the management team. When the management team buys into the mission statement and feels that our company is making a difference and that the company actually values us as people and not objects,this goes a long way. Strategic planning is the process where management usually sets a long term goal and that determines what direction the company is going.They then put together a strategy and a plan to make those goals come to past.

Tactical plans go hand in hand, with strategic planning because tactical planning is are a more detailed direct set of plans to complete the bigger picture. Operational plans consist of the day to day operations and the way the company is ran on a daily business. In my company we have a very strategic set of plans and goals inwhich the company is trying trting achieve. we have monthly meetings in which we sit and discuss the many different day to day operations that are working and bringing in revenue to the company.

We also talk about the different aspects of the business that need changes, whether if it is customer based or service related. Human resources playes a big role in 2020 Communications, they are the back bone of the company. HR has steared away for the traditional hire and fire role and developed to an integral part of the business. The Human Resource department goes through diffeent strategies in which wherre they try and disect all aspects of the company to try and make the staff happy and have the best interest of the company.It is easy for a company to focus on these aspects due to the fact that we dont have to worry about paying storefront cost for acutual locations. We kind of piggy back off of the copporate locations.

HR also comes up with differrent training that will help the management staff become better managers and better leaders. With this structure in place it makes it easy for the staff to communicate with the Human Resource department about any issues or concerns. When it comes to social responsibility in advertising it keeps the company ethically true to the consumer.Since there may be ten different companies selling the same product Being true to the public and selling the need of the products and services is very important. This is one of the main focuses in 2020 Communications.

This holds our company to a higher standard due to the consequences they can encounter if they are not giving the proper information. When a company shows poor customer service and a lack of ethical responsibility this can have a drastic negative affect on the company’s life as a whole.To be Globally competitive a company like 2020 Communications needs to be ethicaly responsible for the way they carry themselves in all aspects of the business. For 2020 commuincations the Advertizing aspect of the business is done through the corperate name of T-Mobile.

Because we are contracted to sell there products, we are held to the highest level as any other individual that works for the coperate location. When a company is trying to find the best strategy in a market with multiple competitors they need to be see what the competition is doing first and foremost.Second they need to market and educate the potential customers why their product is better for them than the other competitor’s item. They need to sell the value and try to keep the cost competitive. This is why 2020 communications is one of the best companies to work for in the industry.

The marketing aspect of the company is through done through the corporate locations and that is one aspect of the company in which 2020 communications does not need to worry about. This in tern puts money in our pocket and with that the company is able to compensate and give bonuses to the staff.We have a monthly goal that I break up bi weekly. Once we hit our targets for the month that is when an accelerator hits. Besides the monthly bonus that we receive by hitting our numbers, we also have monthly contests which make the environment more competitive and for me that just pushes me to be the best.

We can receive gift cards to different locations and many times cash bonuses. Staying competitive in this ever changing market is very difficult but one thing that I have realized is that having cell phone service in other countries is a common thing.People now a days are living on the cutting edge of technology and staying competitive in a foreign market at times can be difficult. Marketing and having good reception is vital in the wireless industry.

Over the past 5 years I have met people from all walks of life and on thing I have realized is that if you treat your customers with respect and you talk to them in a way that they feel valued as a person, that will most of the time conquer any obstacles you may encounter.Treating people with respect and a genuine feel to the consumer/ sales person relationship has always worked for me. 2020 communicates has been the best employer I have ever worked for in my 7 years of the wireless industry. With the support and and the organizational structure that is in place, works well for anyone trying to make good money and have the freedom to enjoy your life.