Grievance Handling Systems in Telecom

Question about collective bargaining – The concerned management party 1. What type of union-management cooperation exists? 2.

What is the history of collective bargaining in Ethio telecom ? 3. Who are the parties involved in collective bargaining 4. What is the role of elected officials / Executives in collective bargaining? 5. Who negotiates on behalf of the management and why? 6.

What are the mandatory subjects of bargaining? 7. The arrangements of CB and Who is covered? 8. The level collective bargaining considered in Ethio telecom? 9. What approaches usually used in CB? 10.

What are the steps in the collective bargaining process? 1. What challenges are faced in CB activities in your company ? 12. If there is no common consensus with the union in CB, What type of industrial action the union can engaged in by the side of the management, such as lockout 13. What effect did the federal laws have on collective bargaining? 14. What are the last five years collective bargaining summaries- the issues addressed? Interview Questions about grievances- to the concerned management party 1.

Is there any party that redress employees grievances in your company ? if there ,who? 2. What are the possible causes of grievances in Ethio telecom? 3.The type grievances usually appear in Ethio telecom? 4. How does the management discover if grievances occur ? the mechanisms? 5. What styles are usually applied by the concerned managers to handle grievances ? 6.

The procedures of handling grievances , is there any written manual for this ? 7. Who is the last party to hear employees grievances ? 8. Are proper records maintained on each grievance? 9. Are the procedures for conveying grievance simple and easy to utilize? 10.

Is there any informal channel to redress employees grievance? 11. Does the responsible party constantly inform the employee on what is being done about his grievance? 2. Is there regular follow up to ensure that the right decision has ended up in satisfaction? 13. Are the matters relevant to the grievance kept confidential? 14.

Is the supervisor given authority to take action necessary to resolve the problem? 15. Is there any temporary relief provided until proper decision is made so that it does not raise any adverse effects within the organization? Questions about grievance – to individual employee 1. Are you aware of any party that redress the grievance in your company ? 2. If yes for above question kindly list out the parties available , and Are you aware of the members of the parties? . In case the grievance has to be immediately redressed to whom do you communicate? 4.

Are the matters relevant to the grievance kept confidential? 5. Is there any informal channel to redress your grievance ? 6. Does your higher authority listen when your grievance is presented? 7. Are you constantly informed on what is being done about your grievance? 8. Is there a positive and friendly approach during grievance handling? 9. Is there a spirit of give and take and sharing and working together? 10.

Has the mechanism being followed resolves you grievance? 11.Is there regular follow up to ensure that the right decision has ended up in satisfaction? 12. Do the concerned party members actively engage in resolving your problem? 13. If the decision is not satisfactory are you given opportunity to take it to higher officials? 14. Do you feel that the supervisor possesses necessary human relation skills in terms of understanding your problem? Union officials interview question 1. General information about the union leaders and the union: Experience of the unions leader, Number of members, Year of establishment ,Union’s density 2.

What type of union-management cooperation exists? . Does the union provide for its members the necessary knowledge skills and attitude to empower themselves? 4. How devoted union members are to carry out the tasks set forth by the union? 5. What is the history of collective bargaining in Ethio telecom ? 6. Who are the parties involved in collective bargaining 7.

What is the role of elected union officials in collective bargaining? 8. Who negotiates on behalf of the union and why? 9. If there is no common consensus with the management in CB, What type of industrial action the union was engaged in by the side of the labour union, such as strike ,picketing 10.The roles of the union in handling employees grievances in Ethio telecom? 11.

In general, state the achievements of your union Other important documents 1. Manuals which shows the bargaining processes 2. Manuals which shows the grievance handling procedures 3. Files about the memorandum of understanding when the establishments of union ( b/n the management and union) 4. Any document which talks about the history , the bylaws and the structure of the union.