The transfer of information and understanding from one person to another
Person wanting to share information-called a message
Person for whom the message is intended
Translating a message into understandable symbols or language
Interpreting and trying to make sense of the message
The pathway by which a message travels
The receiver expresses his reaction to the sender's message
Any disturbance that interferes with the transmission of a message
Medium Richness
Indicates how well a particular medium conveys information and promotes learning
Rich Medium
Best for non-routine situations and to avoid oversimplification
Lean Medium
Best for routine situations and to avoid overloading
Formal Communication Channels
Follow the chain of command and are recognized as official
Informal Communication Channels
Develop outside the formal structure and do not follow the chain of command
Unofficial communication system of the informal organization
Management by Wandering Around
Term used to describe a manager's literally wandering around his organization and talking with people across all lines of authority
Physical Barriers
Sound, space, time, etc.
Semantic Barriers
When words matter
Personal Barriers
Individual attributes that hinder communication
Study of the meaning of words
Terminology specific to a particular profession or group
Nonverbal Communication
Consists of messages sent outside of the written or spoken word, expressed through interpersonal space, eye contact, facial expressions, body movements, and gestures, touch, setting and time
Represents the use of technology to participate in several interactions at the same time
Uses video and audio links along with computers to enable people in different locations to see, hear, and talk with each other
Telepresence Technology
High-definition videoconferencing systems that stimulate face-to-face meetings between users
A system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss
Identity Theft
Thieves hijack your name and identify and use your good credit rating to get cash or buy things
The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook and Twitter users
Appreciative Style
Listening to be amused
Empathic Style
Tuning into the speaker's emotions
Comprehensive Style
Focusing on the speaker's logic