MGMT Chapter 15

The transfer of information and understanding from one person to another

Person wanting to share information-called a message

Person for whom the message is intended

Translating a message into understandable symbols or language

Interpreting and trying to make sense of the message

The pathway by which a message travels

The receiver expresses his reaction to the sender's message

Any disturbance that interferes with the transmission of a message

Indicates how well a particular medium conveys information and promotes learning

Best for non-routine situations and to avoid oversimplification

Best for routine situations and to avoid overloading

Follow the chain of command and are recognized as official

Develop outside the formal structure and do not follow the chain of command

Unofficial communication system of the informal organization

Term used to describe a manager's literally wandering around his organization and talking with people across all lines of authority

Sound, space, time, etc.

When words matter

Individual attributes that hinder communication

Study of the meaning of words

Terminology specific to a particular profession or group

Consists of messages sent outside of the written or spoken word, expressed through interpersonal space, eye contact, facial expressions, body movements, and gestures, touch, setting and time

Represents the use of technology to participate in several interactions at the same time

Uses video and audio links along with computers to enable people in different locations to see, hear, and talk with each other

High-definition videoconferencing systems that stimulate face-to-face meetings between users

A system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss

Thieves hijack your name and identify and use your good credit rating to get cash or buy things

The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook and Twitter users

Listening to be amused

Tuning into the speaker's emotions

Focusing on the speaker's logic