Shadowing can help you to:
Your Answer:Reveal inefficiencies and redundancies.
The correct answer is that shadowing can help you to reveal inefficiencies and redundancies in the care process. It can also help you to feel a renewed sense of empathy and create the urgency to drive change. Shadowing is done openly: It is not a "secret shopper" program. Shadowers do not collect patients' personal health information for any purpose.
You're a public health student, and you're interested in learning more about what the patient experience is like at a local clinic.
Before you begin shadowing, you should consult with the clinical leaders in the care experience you plan to shadow to:
Your Answer:All of the aboveThe best answer is all of the above. Before you begin shadowing, you will need to consult with the clinical leaders in the care experience to obtain permission, including any clearances needed to shadow in the facility; assure that caregivers throughout the care experience are informed; and, importantly, make arrangements to report your findings.
You are shadowing a patient during her regular well visit with her primary care provider. You have defined the "care experience" as the time she checks in with the front desk until the time she leaves the office building.
In addition to the patient's primary care provider, which of the following caregivers that the patient encounters should you record and include in your shadowing report?
Your Answer:All of the aboveThe best answer is all of the above. A caregiver is any person whose work touches a patient's or family's experience, including: doctors, nurses, therapists, pharmacists, technicians, aides, dietitians, appointment schedulers, parking attendants, janitors, hospital leaders, supply chain employees, medical records clerks, financial representatives, and anyone else who comes into direct or indirect contact with the patient.
With regard to requesting permission to shadow, which of the following statements is true:
Your Answer:All of the aboveCorrect Answer:If the patient denies permission, you should thank them.Whenever you ask for permission to shadow, you should always thank the patient or family member, even if they would prefer not to participate. In most cases, however, patients are willing to be shadowed. You must ask for and obtain permission, but in some cases verbal consent may be adequate.
Check with your organization or legal team before you get started.
After shadowing, which of the following should you include in your shadowing report?
Your Answer:Both A and CCorrect Answer:Your ideas for improvementAs the shadower, you should include your ideas for improvement. To protect the identities of those involved, shadowing reports should not include the names of the people whom you observed during shadowing.
