5 factors that contribute to good health
~eating good -gives you the nutrients ~good sleep - helps you deal with stress. ~exercise- maintains circulation, sleep ~posture - helps prevent fatigue and stress on muscles.
3 basic requirements for appearance of uniforms
Neat Clean Well - fitting
Type and color of uniform to wear to job
Depends where you work and what group your in
3 basic rules to observe in regard to shoes
~Low heels ~Washed daily and laces changed ~fit well and supportive
3 ways to control body odor
~daily shower ~ deodorant ~oral hygiene and clean undergarments
3 reasons for short clean nails
~prevents injury of patients ~prevents transmitting of germs. ~prevent you from tearing gloves
Product used to prevent chapped and dry hands
Lotion / hand. Cream
Why is it important to keep your hair back when close to patients
Preventing hair touching patient, blocking view, falling on tray
What jewelry can be worn ?
Wedding ring, watch, small piercing
Why should excessive jewelry be avoided
Interfere with patient care and distract
Purpose of makeup ?
Create natural appearance and add attractiveness
Why should tattos be avoided?
It can be offensive to patient
4 factors that must be met to avoid interfering with communication process
~sender ~message ~receiver ~feed back
Define listening
Paying attention to and making an effort to hear what the other person is saying
Why does reflecting statements back at the speaker help in communication process ?
Allows patient to express fears and may open up more .
Nonverbal communication involves use of ...
~facial expressions ~body language ~gestures ~eye contact ~touch
Why is it important to observe a person's nonverbal behavior?
Its an important part of any communication process
3 common causes of communication barriers.
~ physical disabilities ~cultural diversity ~psychological attitudes
4 ways to improve communication witha person who is blind or has a visual impairment
~use soft tone ~describe events as they occur ~announce your presence as you enter ~explain noises or sounds
4 ways to deal with an angry patient
~express their fears ~encourage them to talk about their feelings ~avoid arguing ~soft tones
What is culture ?
Values, beliefs, attitudes, and customs shared by a group of people and passed down generation to generation.
3 main barriers created by cultural diversity
~language differences ~ways of dealing with terminal illness or several disabilities ~eye contact
Difference of subjective & objective observations
Subjective : symptoms and made by a patient should be recorded exactly Objective : are signs
How should an error on a health care record be corrected.
Crossed out with a straight line, written "error" on top and initials of person making error
What does the abbreviation of HIPPA mean ?
Health Insurance Portability and Accountability Act
What's HIPPA's purpose ?
To maintain confidentiality of health care records.
Define teamwork..
Professionals with a different level of education, ideas, backgrounds, and interests, working together for the benefit of a patient.
5 ways to develop good interpersonal realationships
~maintain positive attitude ~laugh at yourself ~be friendly ~assist others when they need help ~listen carefully
Types of leaders
Democratic, laissez-faire, and autocratic
Democratic leader
Encourages everyone to take place in decision that have to be made, makes them take responsibility
Laissez-faire leader
Informal behavior ,allows individuals to work independent
Autocratic leader
Dictator allows he / she to make all decisions
Define stress
Body's reaction to any stimulus that requires a person to adjust to a changing environment
Four step plan when stressor causes a physical reaction
1. Stop and breakout of stress response 2. Breathe slow and deep to relieve physical tension 3. Reflect and think about the cause of stress 4. Choose how to deal with it
Short term goal
Takes a few weeks, days, months
Long term goal
long term takes a lifetime
7 steps to effective time management plan
1. Analyse and prioritize 2. Identify habits and preferences 3.schedule tasks 4. Make a daily to do list 5. Plan your work 6. Avoid distractions 7. Take credit for a job well done