1. Business Description, Products and CustomersThis report majorly covers the processes that shall be used to strengthen the internal controls at Xavier’s pharmaceutical company. The report discusses a work that…
1. Business Description, Products and CustomersThis report majorly covers the processes that shall be used to strengthen the internal controls at Xavier’s pharmaceutical company. The report discusses a work that…
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Table of contentsExecutive Summary……………………………………………………………….31. Introduction……………………………………………………………………32. Discussion……………………………………………………………………….42.1. Organization of services…………………………………………………….42.2. Design of services and service delivery quality…………………………….52.3. Service quality……………………………………………………………….72.4. Managing people………………………………………………………………82.5. Customer Relationship Marketing……………………………………………..92.6. Demand and capacity management…………………………………………….102.7. Service communication…………………………………………………………112.8. Performance measurement………………………………………………………11 3. Conclusions and Recommendations………………………………………………….12Executive SummaryBritish Airways is amongst the world’s…
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