APPROVAL SHEET In partial fulfillment for the degree of Bachelor of Science in Hotel and Restaurant Management, this study “Elizabeth’s Hideaway in Puerto Galera” prepared and submitted by Paul Bryan Dador, Morris Manuel Dimayuga, Royce Gerald Gahol, Ervin Pentino, Lyn Abelle Salazar, and Frances Elinor Salva is hereby examined and is recommended for an oral examination.

Dr. Norma L. Menez Research Adviser Defended in an examination before duly constituted panel with grade of . Dr.

Mark Irvin C. Celis Chairman Dr. Amada G. Banaag Mrs.Sofia R. Vizco Member Member Accepted in partial fulfillment of the requirements for the Degree of Bachelor of Science in Hotel and Restaurant Management.

Mrs. Rhea Corina B. Mejia Asst. Dean,CITHM Thesis Abstract Title: Elizabeth’s Hideaway in Puerto Galera Total Number of Pages: 17 Authors: Dador, Paul Bryan C. Dimayuga, Morris Manuel M.

Gahol, Royce Gerard D. Pentinio, Ervin H. Salazar, Lyn Abelle P. Salva, Frances Elinor T. Type of Document: Thesis Name of Institution: Lyceum of the Philippines University Address: Capitol Site, Batangas CityThe researchers wanted to find out what makes the resort become a potential resort that can offer complete package for tourist.

Elizabeth’s Hideaway is an interesting place to the researchers, because they, themselves experienced its wonders and this is a pioneering research to work on. This research can also serve as referent for students who will conduct the same study and resort owners will become aware on how to improve their resorts especially in Puerto Galera. This research determines the potential of Elizabeth’s Hideaway in Puerto Galera.Specifically, in terms of the features offered by the resort, the problems they encountered during operation and the solution in order to lessen the problem.

The study utilized descriptive research method and utilized random sampling method. Questionnaires were the main tool in gathering information among two managers and thirty customers of the resort. The data gathered were tabulated and computed the weighted mean. Guests are satisfied with the features offered as accommodation, food and beverage, facilities and services.

The problems encountered by the resort focused only on the insufficient number of lifeguards and supply of water and electricity. The possible solutions to lesser the problems encountered by the resort are in the maintenance of place and training of lifeguards personnel of the resort. Likewise, the management of the resort needs to conduct services and trainings for their personnel as safety and security and maintenance of the beach resorts. In order to be a potential resort, it is recommended that the manger of Elizabeth’s Hideaway may employ additional life guard in order to ensure safety of their customers.Also they need to ensure availability of generator for their water and electricity maintenance. The municipality of Puerto Galera may do campaign to ensure that their beach resorts were given fair chances of marketing strategies.

Future researchers may do similar research using other variables not mentioned in this research. ACKNOWLEDGEMENT This piece of work would not have been possible without the help and support of the following persons and entities for which the researches express their deepest gratitude and profound acknowledgement. Mrs. Rhea Corina B.

Mejia, Associate Dean of the CITHM for her support and encouragement. Dr. Norma Menez, the research adviser, who patiently gave scholarly guidance and motivation for the clarity and precision of the work. Dr. Amada Banaag, Mrs. Sofia Visco and Dr.

Mark Irvin C. Celis, the panelist during the pre-oral, for their suggestions and constructive criticism to improve the work. Mrs. Abygail Manzano and Mr. Billy Festijo, who willingly offer their valuable comments and suggestions towards improvement of this piece of work, To Mr.

Carlos P. Garcia and Mrs.Elizabeth Garcia for their kindness, warm treatment and for allowing us to conduct our study in their resort, Elizabeth’s Hideaway in Puerto Galera. The librarian and the library assistants of Lyceum of the Philippines University Batangas for having their books and theses made available for the researchers use.

To all respondents for their time and cooperation offered in the completion of this piece of work. Researchers’ classmates and friends for their support and concern; Researchers’ family for their unceasing prayers, moral and financial support and assistance;Friends, relatives and fellow Lyceans not mentioned for their support, and understandings are well taken care of. And above all, the ALMIGHTY GOD for providing the researchers their needed courage, patience and will to made all things possible in the conduct of their study. THE AUTHORS Dedication This study is dedicated to the persons who served as an inspiration to the researches; to those people who have helped them throughout the making of this thesis; and to those who understand and support the researchers despite of their shortcomings.To the Almighty God, for giving us the knowledge and wisdom, if not because of Him, we will not be able to accomplish this study.

To our beloved parents who unselfishly give their love to us and for providing our financial needs to finish this study. To our special friends and love ones, for giving us the love, inspiration and happiness which have helped us a lot in continuing this study. To our friends, who cheered us up in times of exhaustion while doing this study. Paul Morris Royce Ervin Lyn Abelle Frances Table of Content Page Title Pagei Approval Sheet ii Thesis AbstractiiiAcknowledgementv Dedication vi Table of Content vii List of Tablesviii List of Appendicesix Chapter I.

The Problem and a Review of Literature Introduction1 Objectives of the research2 Review of Literature2 Chapter II. Method Research Design7 Respondents of the Study7 Procedure7 Instrument8 Analysis8 Chapter III. Results and Discussion Results and Discusion9 Conclusion17 Recommendations17 APPENDICES a. References b.

Questionnaire c. Letter to the Management d. Letter to the Respondents CURRICULUM VITAE List of Tables Table 1. 1 Features offered by Elizabeth’s Hideaway n Puerto Galera in terms of Accomodation Table 1. 2 Features offered by Elizabeth’s Hideaway in Puerto Galera in terms of Food and Beverage Table 1.

3 Features offered by Elizabeth’s Hideaway in Puerto Galera in terms of Facilities Table 1. 4 Features offered by Elizabeth’s Hideaway in Puerto Galera in terms of Services Table 2 Problems Encountered By the Guests in the Resort Table 3 Possible Solutions to Solve the Problems Encountered by the Guest in the Resort List of Appendices Appendix AReferences Appendix BQuestionnaire Appendix CLetter to the Management Appendix DLetter to the Respondents