IS chapter 5

- commerce, but it is commerce accelerated and enhanced by IT Build powerful relationships with customers Build powerful relationships with suppliers Build powerful relationships with partners

a formal business plan that outlines key business issues such as... Customer targets Marketing strategies Operations strategies Projected income statement and balance sheet targets`

- when a business sells products and services to a government entity.

- when an individual sells products and services to a government entity

- when a government entity sells products and services to businesses

e-commerce activities performed between a government and its citizens Paying taxes, registering vehicles, etc

e-commerce activities within a nation's government (can also refer to e-commerce activities between 2 or more nations' governments)

when a business sells products and services to customers who are primarily other businesses

- when a business sells products and services to customers who are primarily individuals

- when an individual sells products and services to a business

- when an individual sells products and services to another individual.

- the ability of an organization to give its customers the opportunity to tailor its products or services

- materials necessary for running a company but do not relate to the company's primary business activities

- combining purchase requests from multiple buyers which justifies a larger discount

- materials that are used in production in a manufacturing company or are placed on the shelf for sale in retail environments

- process in which a buyer posts its interests in buying items and sellers compete by submitting successively lower bids The lowest bidder wins

- interactive business providing a central market where multiple buyers and sellers can engage in e-commerce Horizontal e-marketplaces Vertical e-marketplaces

- connects buyers and sellers across many industries

- connects buyers and sellers in a given industry

- set of marketing tools your organization will use to pursue its marketing objectives in reaching and attracting potential customers

- small advertisements that appear on other sites

- small Web page advertisement that appears on your screen outside the current Web site

- pop-up ad you do not see until you close your current browser window

- encourages users of a product or service supplied by a B2C business to encourage friends to join in as well

- arrangement between two e-commerce sites that directs viewers from one site to another

- count of the number of people who visit one site and use an ad to get to another

- percentage of potential customers who actually buy something

- Internet-based company that makes it easy for one person to pay another person or organization over the Internet PayPal (www.paypal.com) is the most well-known

- mechanism for sending money from your checking or savings account to another person or organization

- system that sends bills over the Internet and provides an easy-to-use mechanism (perhaps a button) to pay for them if the amount looks correct

- plastic card (the size of a credit card) that contains an embedded chip on which digital information can be stored and updated

- software and information Software provides transaction security Information includes delivery information and other forms of necessary information

- direct computer-to-computer transfer of transaction information in standard business documents, such as invoices and purchase orders, in a standard format

- B2B service that offers information-sharing services among organizations

- an electronic process used primarily within B2B for the payment of purchases

- scrambles the contents of a file so that you can't read it without having the right decryption key

- uses two keys: a public key for everyone and private key for only the recipient of the encrypted information

Creates a secure connection between a Web client and server Encrypts the information Sends the information over the Internet Denoted by lock icon on browser or https:// (notice the "s")

- transmission method that ensures transactions are legitimate as well as secure Helps verify use of a credit card, for example, by sending the transaction to the credit issuer as well as the seller/supplier

first offered by Chris Anderson; explains e-commerce profitability in terms of a sales curve

- when businesses provide enabling technologies that allow people - instead of designated employees - to create, modify, and oversee the development of a product or service.

- nonphysical object Music E-cards Toys, weapons, clothes, and accessories you buy in online communities like Farmville and World of Warcraft

- your ability to use technology to wirelessly connect to and use centrally located information and software

- electronic commerce transactions conducted over a wireless device such as a smartphone, laptop, or tablet PC.