In any organization, teams may serve many purposes. Having a team not only allows for the work to be divided, but it also allows for different points of view and a new ideas.
With teams, also come many difficulties, but hopefully with the right leadership many of the problems can quickly be resolved. As a manager, my other priorities would be to improve the efficiency and satisfaction with both my staff and those we serve. Being in charge of a call center where the call volume has aromatically increased over the course of a year will require great management skills and good teamwork.Figuring out to properly use the money and develop the best strategy as to how to improve efficiency and customer satisfaction will be a priority.
Many organizations incorporate the concept of teams. In the military, teamwork is the base of everything that they stand for. They would not be able to fight for our countries' freedom with Just one soldier. It requires a team to accomplish everything they do, and they never leave a soldier behind. The same concept rolls over in to healthcare. The fact that you need so many different departments in the healthcare environment to help one patient is proof enough that team work is vital.
The division of labor among medical, nursing and allied health practitioners meaner that no single professional can deliver a complete episode of healthcare" (Elegant). If any portion of the team fails or messes something up, that will bring everyone else down as well. In order for this money to be spent appropriately, there are many things that need to be done and taken into consideration. Your team will definitely play a large role in this s well.
With the $20,000 we have been given, our main priorities will be to improve quality and customer satisfaction.To ensure the quality we provide our customers is constantly improving, we need to consistently work with our teams. A good method to use with our people would be the five step planning process. The five step planning process is used by managers within an organization to make the best decisions possible, as well as to help with any conflicts that may come up during the decision making. The first step in the process is to identify and define the problem at hand. During this step, all the information is gathered and looked over.
This allows for the problem to be clearly identified and hopefully making the whole process easier. Step two of the process is to begin generating possible solutions. In this step, managers can begin formulating one or several potential solutions (Lombardi, Shoehorning, & Kramer). Before going onto step three, some additional information may be required, because step three is when a plan of action is chosen. In the fourth step, the chosen plan is implemented. It is the responsibility of the manager to make sure his portion goes smoothly.
Everyone on the team should know exactly what they should be doing. The final step in the process is to review the results. In reviewing ten outcome AT ten Acton plan Tanat NAS Eden chosen, you may Tina tongs Tanat need to be altered and you may find things that are going perfectly. At this point the appropriate changes should be made. As for the call center in this organization it would be smart to make sure that within the call center there are different departments, distinguished by specialty. This is Just another reason why teams are important in the healthcare environment.
Everyone brings something different to the table that could be beneficial to the team and the organization. For example, when we divide the call center into different departments, we can seek out those with experience in insurance or finance; and they will only help customers inquiring on those particular topics. The team will also help to motivate each other. Once their relationships develop and they create that bond, they can rely on each other for help. Successful team work depends entirely on the members of the team and their commitment, education, co-ordination and co-operation (Gain).
Organizational strategies for team functions and roles determine how successful or unsuccessful a team will be (Gain). In any company, some sort of organizational method is necessary, and not only when it comes to decision making. The five step planning process would be the most beneficial in helping this organization to decide how this money would best be spent. Once the plan is in effect the money can be divided up to the appropriate areas and hopefully improve the customer satisfaction and the efficiency of the call center.
Most importantly, the team will see how vital each of them is to keeping our organization running.
