Employee Engagement-The Gallup Q12 Survey (or the Gallup Workplace Audit) The Gallup Q12 (1992-1999) is a survey designed to measure employee engagement. The Gallup Workplace Audit is composed of 12 items that measure employee perceptions of work characteristics. The criteria for selection of these questions came from focus groups, research on management and scientific studies on the aspects of employee engagement that are important and influenced by the manager at the business unit or work group level. Administration of the tool:The test was administered to the respondents after giving the following instructions.
“Given below are 12 questions. Please read each question carefully and record your answers by a tick in the appropriate column. There are no right or wrong answers, this questionnaire merely seek your opinion on your work environment. All your responses will be kept confidential and it will be used for academic purpose only” Scoring: The 12 engagement questions are answered by employees on a scale of one to five, based on their weak or strong agreement. . Strongly disagree 2.
Disagree 3. Neither agree or disagree 4. Agree 5. Strongly agree The scores can thus range from a minimum of 12 to a maximum of 60. The higher scores represent the higher level of engagement of the employees.
The scores are interpreted as: Scores| Range| Interpretation| 4 and 5-High| 48-60| The employee is highly engaged| 3-Neutral| 36-47| The employee is neither engaged nor disengaged| 1 and 2 – Low| 12-35| The employee is disengaged| Reliability and Validity:The Gallup Workplace Audit has a Cronbach’s alpha reliability of 0. 91 at the business unit level of analysis (N=4, 172 business units). Face validity was utilized. QUESTIONNAIRE Instructions: “Given below are 12 questions. Please read each question carefully and record your answers by a tick in the appropriate column. There are no right or wrong answers, this questionnaire merely seek your opinion on your work environment.
All your responses will be kept confidential and it will be used for academic purpose only” Response Code:SD-strongly disagree; D-disagree; N-neither agree or disagree; A-agree; SA- strongly agree Q. No| Questions| SD| D| N| A| SA| 1| Do you know what is expected of you at work? | | | | | | 2| Do you have materials and equipment you need to do your work right? | | | | | | 3| At work, do you have the opportunity to do what you do best everyday? | | | | | | 4| In the last seven days, have you received recognition or praise for doing good work? | | | | | | 5| Does your supervisor, or someone at work, seem to care about you as a person? | | | | | 6| Is there someone at work who encourages your development? | | | | | | 7| At work do your opinions seem to count? | | | | | | 8| Do the mission/purpose of your company make you feel your job is important? | | | | | | 9| Are your associates (fellow employees) committed to doing quality of work? | | | | | | 10| Do you have best friend at work? | | | | | | 11| In the last six months, has some one at work talked to you about your progress? | | | | | | 12| In the last year, have you had opportunities at work to learn and grow? | | | | | |
