Explain various managerial roles and challenges in contemporary business organizations. Every business organization has its own ways of managing issues and problems occurring in their environment.
Ritz Carlton cares about perfecting their image and reputation, and in order for that, they must be make sure that they’re managing skills are faultless. Managerial roles include such as, planning, organizing, leading and controlling. “Precise standards and specifications for treating consumers” [1 Studymode. com (2011] showing us that they plan on choosing the best staff in order to provide the best for their valuable consumers.Organization is key to a manager, especially at Ritz Carlton, where they constantly reinforce company values and service techniques.
Similarly, at Ritz Carlton, they continuously school their employees daily for 15 minutes. [2 Studymode. com (2011] In order to sure that their employees are always updated and kept to standards that match the name of the company. In order for a manager to lead, they must be able to affect and get the attention and respect of their subordinates; this is done in different ways at Ritz Carlton.
They provide monetary and non monetary rewards in order to increase motivation and effect placed by the employees. Also, “they don’t tell employees what to do and how to make customers happy” [3 Studymode. com (2011] they allow the employees to please and meet the expectations needed on their own, as they like to keep their presentations and approach natural, and less taught. Final role of a manager is to control the business and their employees too. In order to control their business, they must make sure that they’re internal factors such as employees are constantly under control.External factors such as language should also be controlled.
Hiring subordinates who speak different languages to avoid any embarrassment and uncomfort for the consumers. Nevertheless, challenges are faced in all contemporary business organizations due to factors surrounding them. Employees are in some way the base of the business, by relying on them, their skills and knowledge to succeed with their tasks, the business goes on. However, complications can occur whilst dealing with employees, as we expect so much from them.At Ritz Carlton, we do not tell them what to do, instead, we trust our training has shown them how to do it their way. This could be an issue as not everyone would naturally have a good way of presenting themselves to customers.
Another challenge that could be faced is marketplace challenges. Society’s demand plays a large role on a business’s success where they demand for transparency, social and environmental responsibility. Therefore, managers must set the tone and offer leadership to build and maintain responsible cultures in their companies. [4 Ehow.
om (2007]Managers make sure that all of the customers are treated like royalty at Ritz Carlton by practical doing and thoughtful thinking. The managers must be able to listen and solve problems if any occur, however these are avoided. Therefore, the main managerial roles that are taken place by Ritz Carlton managers cover areas such as planning, organizing, leading and controlling the workplace and their employees. And as every business faces similar challenges, employees and marketplace challenges are faced by Ritz Carlton, and a professional manager is trained to solve any problem that arises.
