Filtering is common barriers to effective communication because filtering is the control of information flow intentionally so that the receivers feel more easily accepted that mean maybe some important information have been deleted as the receivers don’t wish to know . When a sender independently manipulates information so that it will be seen more favorably by the receiver . In an organization, it can happen when the upper position not desire all the information to be known by the lower hierarchy.
At time, an employee tells the manager what the manager want to hear. In hierarchy-based organizations, filtering is a big problem.Reducing the number of intermediate levels in the organizations can eliminate filtering. For more personal situation, it can happen when your family member refuses to disclose certain bad news to you.
Take for example, if an elderly widow loves animals, presenting her the value of contributing to a specific charity to help finance rescue shelters for animals rather than explaining its more global mission may be a good example of filtering in communication. In a similar story, a classmate I know who dislikes arrogant people recently attended a seminar where she thought the instructor was very arrogant.She did not learn a whole lot because she was distracted by the instructor's perceived arrogance. In the end, because her filters were too strong she could not get the essence of the lecture.
To overcome filtering barriers, try to establish more than one communication channel, eliminate as many intermediaries as possible, and decrease distortion by condensing message information to the bare essentials. Maybe manager can have a breakfast meeting every week with his employee to discuss last week information so that can decrease the filtering barriers.Speak without making overt or implied accusations and listen carefully to his point of view. The more fully you understand what he has to say, the easier it will be to reconcile your differences. So when you listen to someone talk, don't judge what they are saying. Just listen.
This is one way that can listen for real message that have not been filtering. Another solution to overcome filtering communication is to repeat to the other what you think they have said. Let them know how their communication is filtering through to you.So be willing to really hear what they mean. This can be helpful in dealing with the prejudging and filtering communication barrier.
Another common communication barriers is emotion. You feelings at the time of communication mean a lot to how you interpret the information. The same message sent to you when you are angry and when you are happy can be interpreted significantly different. Sometime you get emotional when you are dealing with the any subject that is against your interests or feelings.
An emotional factor plays an important role in the communication of message.The biggest problem to us caused by emotions is not we are going to miss certain information (maybe useful ones), the problem is usually at that time we are not that rational. If we fail to interpret the information rationally, we are not objective and logical. So at this moment, a person’s emotional status when either sending or receiving a message can become a barrier to effective communication. For example, You may have to deal with people when they are upset or when you are. An upset person tends to ignore or distort what the other person is saying and is often unable to present feelings and ideas effectively.
This is not to say that you should avoid all communication when you are emotionally involved, but you should be alert to the greater potential for misunderstanding that accompanies aroused emotions. To overcome emotional barriers, be aware of the feelings that arise in yourself and in others as you communicate, and attempt to control them. Most important, be alert to the greater potential for misunderstanding that accompanies emotional messages. In the other hand, actually tone refers to various sound aspects of words as they are spoken.It can also refer to the overall emotional feeling of the conversation's direction.
Pitch, volume and speed of delivery can all change a communication's emotion, even if the same exact phrase is used by two different people. For example, saying the words "shut up" very loudly and quickly to your boss when he presents you with a problem can get a very different reaction than saying "shut up" very slowly, softly and lifting the pitch when saying "up. " One can express anger, while the other can express surprise. So, when talk to your employee maybe can talk more softly so that can reduced the barriers of emotions.
