Self-motivated Professional with more than 15 years of experience and significant expertise in the field of business development providing excellent customer service, supervising franchise locations and managing daily sales.
AREAS OF EXPERTISE Customer Service Retail Sales Quality Control Inventory Control Budgeting Training Manuals Development Franchise Management Product Preparations PROFESSIONAL EXPERIENCE Poppa’s Pizzeria, Chagrin Falls, OH Position Mar 2009 – Aug 2011 Assisted with building and opening of the new location. Developed menu of food items. Developed training materials for food preparations and portion control. Coordinated and supervised employees and evaluated their performance.
Managed inventory control. Developed staff schedule. J.T.C.
Management: Zeppe’s Franchise Co., Bedford, OH Position Oct 2000 – Nov 2008Supervised the operation of franchise locations and built sales. Trained new franchise owners on franchise operation. Ensured high quality customer service and support.
Managed staff scheduling and budget control. Developed training materials for new personnel. Zeppe’s Pizzeria, Burton, OH Owner/Operator & Aug 1992 – Oct 2000 Managed daily operation of franchise pizzeria. Managed shift scheduling procedures to include work assignments, rotations, training. Managed quality and inventory control.
Oversaw daily sales. Implemented appropriate promotions to increase sales rates. Trained staff members on product preparations. Mama Lauro’s Pizzeria, Burton, OH Shift Leader Sept 1986 – Aug 1992Supervised the employees and conducted performance reviews. Managed production quality control in accordance with company’s policies and procedures. Scheduled and conducted shift meetings.
Managed shift scheduling procedures to include work assignments, rotations, training. EDUCATION Berkshire High School, Burton, OH High School Diploma
