Kwame Nkrumah University of science and technology School of Business College of arts and social sciences This research instrument is designed to collect data for a study on the topic the “the effect of corporate social responsibility on the organizational growth. ( a case study of Vodafone Ghana Kumasi) Please thick [ ] where necessary A THE ORGANISATION QUESTIONNAIRES PART I: DEMOGRAPHIC AND SOCIAL CHARACTERISTICS 1. NAME ……………………………………………………………………………… 2. POSITION……………………………………………………………………………. 3. SEX [a] male [b] female 4. Age [a] 15-30 [b] 31 – 50 [c] above 60 5.
Educational level [a] Primary [b] middle school/JHS [c] SHS [d] tertiary PART II: CSR OF VODAFONE 1. Corporate statement of the company on CSR. IF ANY ………………………………………………………………………………………………… 2. What is the motivation for embarking on CSR activities by Vodafone in Kumasi? ………………………………………………………………………………………………… 3. What is the legal frame work governing the CSR activities you undertake? ……………………………………………………………………………………………… 4. What are the policies you take on the activities of CSR? ………………………………………………………………………………………………… 5. Major CSR activities implemented Sector| Activities| Environment| |
Health | | Education| | Employment| | Water and sanitation| | | | Sector | Names and number of communities that has benefited | Environment| | Health| | Education| | Employment| | Water and sanitation| | 6. Does CSR in your organization have an effect on the corporate performance of the organization? ………………………………………………………………………………………………… 7. Does CSR have any effect on the customer retention of the organization? [A] YES [B] NO 8. If yes what has been the customer retention trend from the day the company undertook CSR activities till now? …………………………………………………………………………………………………. 9.
What has been your revenue trend after undertaking CSR activities? …………………………………………………………………………………………………. 10. What are the challenges encountered in undertaking CSR projects? …………………………………………………………………………………………………. 11. What measures have been resorted to in addressing these challenges? KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY SCHOOL OF BUSINESS COLLEGE OF ARTS AND SOCIAL SCIENCES This research instrument is designed to collect data for a study on the topic the “the effect of corporate social responsibility on the organizational growth. (A case study of Vodafone Ghana Kumasi) Please thick [ ]
Part I BENEFICIARIES, COMMUNITIES SUBSCRIBERS OF VODAFONE 1. NAME ………………………………………………………………………………… 2. OCCUPATION [a] self-employed [b] unemployed [c] housewife [d] civil servant [e] student [f] retired 3. SEX [a] male [b] female 4. Age [a] 15-30 [b] 31 – 50 [c] above 60 5. Educational level [a] Primary [b] middle school/JHS [c] SHS [d] tertiary PART II CONTRIBUTIONS OF VODAFONE TO CSR 1. Do you use Vodafone, how long have you been using Vodafone and why? ……………………………………………………………………………………………………… 2.
Are you prepared to switch to another network? [A] YES [B] NO If yes, why? ...................................................................................................................................... 3. Have you ever heard of the term ‘Corporate Social Responsibility’? [A] YES [B] NO If yes, briefly explain it in your own words ……………………………………………………………………………………………… 4. Do you have any idea about Vodafone Ghana’s corporate social responsibility activities? ……………………………………………………………………………………………………… 5. Are you a member within the community in any way involved in deciding the execution of any of such activities? A] YES [B] NO 6. Are you satisfied with these activities? [A] YES [B] NO Please give reasons ……………………………………………………………………………….................................... 7. What do you think can be done to enhance on these activities? ……………………………………………………………………………………………………… 13. Benefit of CSR activities executed Sector| Benefits| Environment| | Health | | Education| | Employment| | Water and sanitation| | | | 8. Would you recommend that Vodafone still goes on to offer its CSR? ……………………………………………………………………………………………………… 9. Do you think that CSR made any effect on the society?
