Otisline Case

1. IT provided OTISLINE with competitive advantage in elevators service sector as based they were…

Service-quality dimensions

Although there is general agreement that service quality has many dimensions (Gro? nroos, 1982, 1990;…

Courier over Postal Service

“A courier service is an organization which offers special deliveries of packages, money, documents or…

Minit-Lube Case Study

Minit Lube Mission as clearly stated on the case is to provide tune-ups, oil changes…

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