What do you think are the sources of the Information Jim and his team collected? How do you think they collected all of that Information? (Offer 151) Information was collected by a vast directory. They utilized interviews from stakeholders related to the businesses they targeted. Trade journals, other companies that utilize the companies they were researching, other vendors, marketing departments, and possibly even customers. The most information you can get from a company results in a better decision on a company that can help with quality . Ice options and customer support of products needed. 3. If you were looking for alternative approaches for Pet's customer loyalty program, where would you look for information? Where would you start? How would you know when you were done? (Offer 151) I would start with each company's websites. Obtain customers that have used them and talked with their clients, and look at their track record including customer satisfaction. From there I would narrow the finalists to the top two or three depending on statistics needed to make an Informed decision on which company to use.

I would know If I was done when the businesses are within reach, and just need a decision to make sure our program was accurately completed with positive qualities. 5. Why shouldn't Party's staff build their own unique system in- house? (Offer 151) There are systems out there that exist for what they need already. There is no need to spend more money on a project that is already completed. It would be cheaper to buy a completed system and tailor It to the needs of Petrel. It would be a matter of finding the best format with easy use. Electronic case 1.

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Are the in Figures 6-1 and 6-2 balanced? Show that they are, or are not. If they are not balanced, how can they be fixed? (Offer 187) 6-1 6-2 No they are not balanced. The input and output data flows need to be conserved when decomposed to a lower level. The processes in higher levels are the blown up versions of differing sections of the DVD with clarification about a process involvement in the system. To fix it, I would change the product database process and customer activity records Into a data store, as well as minimize the twofold input/ output arrows when viewed at lower levels. Why Is It Important for the team to 187)