Reference: (Joseph F. Hair, 2011, p. 215)
Figure 1: Nominal Scales
Please indicate your gender:
Figure 2: Ordinal Scales
What position designation do you hold in the company?
q 0 = Managerial
q 1 = Assistant Manager
q 2 = Supervisory position
q 3 = Technical assistance
q 4 = Support staff
Figure 3: Interval Scales
Did you receive the same service or better service from Walgreens during the last three months?
q 5 = Better service
q 4 = good
q 3 = didn’t note any difference
q 2 = No
q 1 = Worse
Figure 4: Ratio Scales
Please indicate the number of times you place orders at Walgreens in the last three months.
q Less that 5
q 5 to 10
q 15 to 20
q 20 to 25
Figure 5: Rating Scales
Please rate our quality of our services for the last three months:
Figure 6: Ranking Scales
Please rank the method you frequently use to place orders at Walgreens. Place the letter A, B, C, D….., starting with the most preferred method to the last.
_____ visiting personally
_____ Make telephone call
_____ Online service
Figure 7: Sorting Scales
Satisfied with the services offered for the last three months
Appendix B: Questionnaires for Walgreens Customers
Instruction: Kindly answer each of the following questions as sincerely as possible by checking(tick) the checkbox next to your answer. After answering the questions please enclose it in an envelop and send either through email or postal address to the secretary. You may also drop the sealed envelope to any of our Walgreen’s distribution centers in your area. Thank you for accepting to participate in our survey which will enable us serve you better. We assure you that all the information you give will be treated with the highest level of confidentiality it deserves. and only reported in aggregate.
Please indicate your gender?
q Male q Female
How many years have you been purchasing products from Walgreens?
q Below 1 q 1 to 5 q 5 to 10 q Over 10
Which one of these best describes how you rate the services you have received from Walgreens for the last three months?
q I have received excellent services
q Very good
q No difference noted
q I received better services before
Which of the following amounts approximates the purchases you make at Walgreens in a month?
q Less than $20,000 p; q $20,000 to $50,000 q $50,000 to $100,000
q $100,000 to $500,000 q $5000 or more Please select the most preferred method of communication with our customer care.
q Call the office
q Phone call
q Other Please enter your contact details in the space provided below
_______________________________ What method of payment do you prefer?
q Wire Transfer q Visa q Other (please specify) Would you mind if Walgreens directly supplied the goods to you ?
q I would not mind q I don’t care q I don’t know q Other ___________ How long did it take to get the deliveries after you place an order with us?
q Immediately q Less than one day q 3-5 days
q A week q More than a week How would you rate our overall customer service?
q Very satisfied qSatisfied q Neutral q Not satisfied How would you rate the last services we provided to you?
qVery satisfied q Satisfied q Neutral q Not satisfied Is there any areas you would like us to consider in order to improve our services to you?
q Yes q No