{text:bookmark-start} Addressing Challenges in Groups and Teams {text:bookmark-end} Training programs are a part of organizations around the world. When faced with implementing a new program, training new employees and teams, the best approach is to develop a training program. Training programs are based on a set of information for development of skills, understanding of structure and policies that can be easily communicated. In order for teams to effectively collaborate, the must communicate. Communication and collaboration calls for conflict management and this is why training programs are needed.

Learning Team D will show that in order to achieve effective communication, collaboration, and effective conflict management for teams, a standard training program must be put in place. For teams to be effective they must have a clear understanding of all strengths and weakness associated with each team member. Team members will be required to fill out a team charter. The team charter consists of each members contact information. It will also be required to list a brief work history and skill strengths such as computer programs (excel, power point) and writing skills.

Each team member is required to list former projects they have worked on and what role they played. Team members with similar experiences will be place together. This will allow for better collaboration to build on their similar interest and backgrounds. Team members will be made aware that they are responsible to every member of the team and that failure to communicate or actively participate in team meetings or discussions will result in being removed from the team. All team members must agree to all rules set forth prior to beginning any project.

Team collaboration is very important in order to stay informed as to how the project is moving forward. This training program requires the use of an action plans. Action plans state who is assigned to what task, what the next action step is and when that action step is due. Action plans keep the team on task and the assigned project moving forward. Action plans may keep projects on task, but there are still problems that can slow projects or even stop them dead in their tracks. Conflict amongst team members is a primary problem for failure. In order for work to continue there must be resolution.

Conflict management comes in all shapes and sizes. This training program teaches ways to avoid conflict through better communication and collaboration. Conflict management should be seen as a proactive approach. Bringing teams together in an outside forum or taking the employees out of their normal setting to build confidence and trust in each other through games and obstacles that require a team approach. These concepts have been proven again and again to show better communication and collaboration with less conflict. In order for training programs to have significant impact, there must be a clear and concise message that is conveyed.

Participants must be able to see value in the training program. This value comes from message content and presentation. Training programs are the foundation for participants and if not conducted properly will have repercussions for the employee’s tenure in that program. This type of training program I believe would have worked well with my newly formed team in September of 2008. We had seven people total, with four being already employed with the company. I believe that a set training program to inform the employees, describe the set standards and policies that will need to be met would have been extremely helpful.

This was a completely new program with minimal development. There was an urgent need for the team to comfortable and help each other. Lack of leadership from upper management and little communication lead to conflict not only within this group, but with our customers as well. It has taken 9 months to have our first win as a team. We still have many of our issues on a small scale, but it is our communication, collaboration and conflict management that keeps us informed and making progress. Reference: